- 8+ years of enterprise experience across BI, analytics automation and data governance
- Senior IT Knowledge Reporting & Tools Analyst at Paychex India
- Previously Report Analyst Specialist at ABB Global
- ServiceNow Engineer — full platform from Admin to Agentic AI
- Building real MCP (Model Context Protocol) server integrations with AI agents
- Sharing everything I learn for free — real work, real examples
- Based in Bengaluru, India
| Achievement | Result |
|---|---|
| Reporting automation delivered | 300+ hours saved |
| Improvement in reporting efficiency | 35% via SQL optimisation and Power BI automation |
| Reduction in data processing time | 40% via optimised ETL pipelines |
| Documentation compliance | 100% via Quarterly Review Framework |
| Award | Organisation | Year |
|---|---|---|
| Partnership, Service and Innovation | Paychex | Sep 2023 |
| Demonstrating the value of Accountability | Paychex | May 2023 |
| Demonstrating the value of Partnership | Paychex | Oct 2022 |
| Demonstrating the value of Service | Paychex | Oct 2022 |
| Team Excellence Award — Concur Expense MI Report for Americas | ABB | Sep 2021 |
| Rising Star Award — Improved Standard Global Report insights | ABB | Dec 2020 |
| Certification | Issuer | Year |
|---|---|---|
| Certified Implementation Specialist — Data Foundations (CIS-DF) CMDB & CSDM | ServiceNow | Feb 2026 |
| Intro to Generative AI | Codecademy | Jun 2025 |
| Learn the Basics of SAP BI | SAP | May 2023 |
| Data Scientist | Simplilearn | Jul 2021 |
| Module | What I work on |
|---|---|
| Admin | Instance config, users, roles, ACLs, update sets |
| Developer | Business rules, client scripts, REST APIs, Flow Designer |
| ITSM | Incident, Problem, Change, Request management |
| ITOM | Discovery, Service Mapping, Event Management |
| CSM | Customer service cases, portals, SLAs |
| HR | Onboarding, offboarding, employee journeys |
| CMDB | CI classes, relationships, health scoring — CIS-DF Certified |
| Agentic AI | MCP servers, AI agents, NLU flows, automation pipelines |
| Role | Company | Period |
|---|---|---|
| Senior IT Knowledge Reporting & Tools Analyst | Paychex India | Apr 2025 — Present |
| IT Knowledge Reporting & Tools Analyst | Paychex India | Jun 2022 — May 2025 |
| Business Analyst | Sami Direct Marketing | Apr 2022 — May 2022 |
| Report Analyst Specialist | ABB Global | Mar 2020 — Apr 2022 |
| Associate Software Engineer — PL/SQL Developer | Source One Management | Jul 2014 — Sep 2015 |
| Repository | Description |
|---|---|
| servicenow-portfolio | Full ServiceNow — Admin · Dev · ITSM · ITOM · CSM · HR · CMDB · Agentic AI |
| agentic-ai | MCP servers, AI agents, LLM integrations |
| powerbi-projects | Power BI reports, DAX formulas, data modelling |
| sql-projects | SQL Server queries, stored procedures, performance tuning |
| python-projects | Python scripts, automation, API integrations |
| automations | Shell scripts, workflows, scheduled tasks |
| excel-projects | Dashboards, formulas, pivot tables, VBA |
| tableau-projects | Tableau dashboards, LOD expressions |
