📍 João Pessoa, Brazil | ✉ lgos99921@gmail.com | 📱 +55 83 9 8116-5331 🔗 linkedin.com/in/leandro-gabriel-8aab31167
Technical Writer with 7+ years of experience creating and maintaining enterprise software and cybersecurity documentation, including API docs, deployment guides, user manuals, and automation-driven workflows. Skilled in Docusaurus, Bitbucket, Jira, and AI-driven tools such as Claude Code and AI Agents to optimize content creation, accuracy, and usability.
Proven success collaborating with Engineering, Product, and Security teams to deliver clear documentation that improves accessibility for both internal and external users. Recognized for driving knowledge base governance, docs-as-code practices, and AI-powered workflows that reduce support costs, accelerate onboarding, and improve developer adoption.
- Enterprise & Cybersecurity Documentation
- API References & Deployment Guides
- Docs-as-Code (Markdown, Git, Docusaurus, Bitbucket)
- AI-driven documentation (Claude Code, AI Agents, ChatGPT)
- Confluence & Jira for Agile/SDLC documentation
- Automation-driven workflows & release notes
- Knowledge base design & governance
- Enterprise architecture documentation (TOGAF Framework)
- UX writing & developer enablement
📍 Remote / São Paulo, Brazil | Aug 2024 – Present
- Developed and maintained enterprise knowledge systems, including deployment documentation, compliance manuals, and process flows using TOGAF Framework principles.
- Reduced rework by 75% and accelerated onboarding by 40% through modular documentation and automation-driven workflows.
- Implemented enterprise architecture documentation standards aligned with TOGAF methodology for system integration and business process documentation.
- Collaborated with Engineering and Security teams to ensure clear, accurate documentation for internal systems and customer-facing platforms.
- Used Docusaurus to publish structured technical content, ensuring scalability and version control.
📍 Minas Gerais, Brazil | Jun 2022 – Aug 2024
- Authored API documentation, integration guides, and release notes for the PIX payment system and internal SaaS platforms.
- Created and maintained Swagger/OpenAPI specs, Postman collections, and Bitbucket repositories for developer teams.
- Implemented AI-driven workflows with Claude Code and AI Agents, streamlining updates, reviews, and automated consistency checks.
- Increased developer documentation satisfaction scores from 3.8 → 4.6/5 in six months.
📍 João Pessoa, Brazil | Apr 2021 – Jun 2022
- Produced healthcare system documentation, onboarding materials, and SOPs.
- Updated knowledge bases based on support analytics, reducing recurring tickets by 25%.
📍 João Pessoa, Brazil | Oct 2019 – Apr 2021
- Built and maintained knowledge base articles and troubleshooting guides, reducing ticket volume by 30%.
- Supported Agile documentation delivery aligned with development sprints.
📍 Remote | 2025
- Authored a 40+ page technical specification for a U.S.-based client, including workflows, compliance content, and professional diagrams.
- User Guide for Project Management Web App
- RESTful API Documentation
- Docusaurus Setup Guide
- AI Agents for Technical Documentation
- Documentation Architecture Framework
- Training Material Design Guide
- Reduced rework by 75% and accelerated onboarding by 40% through modular documentation
- Increased developer documentation satisfaction scores from 3.8 → 4.6/5 in six months
- Reduced recurring support tickets by 25-30% across multiple organizations
- Implemented AI-driven workflows improving documentation consistency and accuracy
🎓 Bachelor's in IT Management – Laureate International Universities (2018 – 2020)
- The Art of API Documentation
- ACA-920 Confluence Essentials (Atlassian)
- Markdown Mastery: Docs-as-Code Best Practices
- UX Fundamentals
- ITIL Foundations v4
- PMP® and CAPM® (PMI)
- Portuguese: Native
- English: Fluent
- Spanish: Intermediate