Feat/audit

docs/Generate_Reports.md

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+# Generate reports
+
+## Acceptance criteria
+
+- Create custom reports with selectable data fields and filters.
+- Support scheduled reports delivered automatically on a configurable cadence.
+- Export reports in multiple formats such as PDF, CSV, and Excel.
+- Allow sharing reports with users or teams via links or email.
+
+## Implementation details
+
+### Report builder
+
+- Offer a report builder UI for selecting data sources, columns, filters, and sort order.
+- Allow users to save custom report templates for reuse.
+- Provide preview mode so users can validate report content before exporting.
+
+### Scheduled reports
+
+- Enable users to schedule reports daily, weekly, or monthly.
+- Store schedule settings, recipient lists, and last run status.
+- Send scheduled report outputs to configured email recipients or shared workspace locations.
+
+### Export formats
+
+- Support exports in PDF with formatted layouts, CSV for spreadsheet import, and Excel for richer data interaction.
+- Include report metadata in exports, such as title, filters applied, and generation timestamp.
+- Ensure CSV and Excel exports preserve column names and values cleanly.
+
+### Sharing
+
+- Provide shareable links for saved report templates and generated report snapshots.
+- Allow sharing with specific users or teams, controlling view/download permissions.
+- Include email sharing and notification options for one-off reports.

docs/Handle_Support.md

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+# Handle support
+
+## Acceptance criteria
+
+- Create support tickets from user issues or internal reports.
+- Assign agents to tickets and update ownership.
+- Track ticket status through open, in progress, and resolved states.
+- Resolve tickets with a summary of actions taken and closure notes.
+
+## Implementation details
+
+### Ticket creation
+
+- Allow ticket creation from a support inbox, user-reported issue form, or internal incident report.
+- Require key ticket fields such as title, description, priority, category, and requester.
+- Capture related user, account, property, or transaction context for faster resolution.
+
+### Assignment and ownership
+
+- Support assigning tickets to one or more agents or teams.
+- Track assignment history and enable reassignments as workload changes.
+- Notify assigned agents when a ticket is created or transferred.
+
+### Status tracking
+
+- Maintain ticket status values: Open, In Progress, Pending, Resolved, and Closed.
+- Display status changes in the ticket timeline with timestamps and responsible agent.
+- Allow agents to update status and add internal notes, public replies, and resolution details.
+
+### Resolution workflow
+
+- Require a resolution summary and closure notes before closing a ticket.
+- Log the full action history, including agent updates, customer responses, and attachments.
+- Provide reporting metrics such as ticket resolution time, open ticket count, and backlog by category.

docs/View_Audit_Logs.md

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+# View audit logs
+
+## Acceptance criteria
+
+- Filter logs by date range, user, action type, and resource.
+- Search logs using keywords, IDs, or related metadata.
+- Export selected logs to CSV or JSON.
+- Include user actions and event details in the log view.
+
+## Implementation details
+
+### Data model
+
+- Store audit events with fields such as timestamp, userId, username, action, resourceType, resourceId, ipAddress, metadata, and description.
+- Ensure events are immutable and indexed for efficient filtering by timestamp, user, and action.
+
+### Filter and search
+
+- Provide UI controls for selecting a date range, user, action type, and affected resource.
+- Support free-text search across event descriptions, resource IDs, and metadata.
+- Combine filters with search terms to narrow results.
+- Implement server-side filtering and pagination for large log sets.
+
+### Export
+
+- Allow users to select one or more log entries or export the current filtered result set.
+- Export selected logs in CSV with headers and JSON with structured event payloads.
+- Include a clear filename and export timestamp in the download file.
+
+### User action details
+
+- Display a row or card for each audit event showing timestamp, user, action, resource, and summary.
+- Expand each entry to reveal full metadata, IP address, request path, and any related notes.
+- Highlight critical actions such as authentication changes, permission updates, and data exports.