Generated from commit 3c6896516b099c840e1f7a07828e44628ab5f1a6
Commit date: 3 June 2026 at 14:40
stateDiagram-v2
state "Start" as __START__
ALL_FINAL_ORDERS_ISSUED --> CASE_ISSUED : Add case number, Reopen closed cases
ALL_FINAL_ORDERS_ISSUED --> PREPARE_FOR_HEARING_CONDUCT_HEARING : Reopen closed cases
ALL_FINAL_ORDERS_ISSUED --> SUBMITTED_PAID : Process urgent help with fees
AWAITING_INFORMATION --> ALL_FINAL_ORDERS_ISSUED : Manage orders, Record final decision, Create/upload draft order<br/>Edit and serve an order, Edit and serve an order
AWAITING_INFORMATION --> AWAITING_RESUBMISSION_TO_HMCTS : Return application
AWAITING_INFORMATION --> CASE_ISSUED : Issue and send to local court, Add case number
AWAITING_INFORMATION --> JUDICIAL_REVIEW : Send to gatekeeper, Send to gatekeeper
AWAITING_INFORMATION --> PREPARE_FOR_HEARING_CONDUCT_HEARING : Service of application
AWAITING_INFORMATION --> PROCEEDS_IN_HERITAGE_SYSTEM : Issue and send to local court
AWAITING_INFORMATION --> SUBMITTED_PAID : Process HWF for Citizen case, Process urgent help with fees
AWAITING_RESUBMISSION_TO_HMCTS --> ALL_FINAL_ORDERS_ISSUED : Record final decision, Create/upload draft order, Edit and serve an order<br/>Edit and serve an order
AWAITING_RESUBMISSION_TO_HMCTS --> AWAITING_SUBMISSION_TO_HMCTS : Safeguarding and risk of harm
AWAITING_RESUBMISSION_TO_HMCTS --> CASE_ISSUED : Add case number
AWAITING_RESUBMISSION_TO_HMCTS --> CASE_WITHDRAWN : Withdraw application
AWAITING_RESUBMISSION_TO_HMCTS --> SUBMITTED_PAID : Process urgent help with fees
AWAITING_SUBMISSION_TO_HMCTS --> ALL_FINAL_ORDERS_ISSUED : Create/upload draft order
AWAITING_SUBMISSION_TO_HMCTS --> CASE_WITHDRAWN : Withdraw application
AWAITING_SUBMISSION_TO_HMCTS --> PROCEEDS_IN_HERITAGE_SYSTEM : Statement of Truth and submit
AWAITING_SUBMISSION_TO_HMCTS --> READY_FOR_DELETION : Delete application
AWAITING_SUBMISSION_TO_HMCTS --> SUBMITTED_NOT_PAID : Submit and pay, Submit Citizen Case with HWF
AWAITING_SUBMISSION_TO_HMCTS --> SUBMITTED_PAID : Statement of Truth and submit, Submit Citizen Case
Any --> DECISION_OUTCOME : Decision Outcome
Any --> PREPARE_FOR_HEARING_CONDUCT_HEARING : Confidentiality check
Any --> SUBMITTED_PAID : Payment confirmation
CASE_ISSUED --> ALL_FINAL_ORDERS_ISSUED : Manage orders, Manage orders, Record final decision, Create/upload draft order<br/>Edit and serve an order, Edit and serve an order
CASE_ISSUED --> AWAITING_INFORMATION : Request Further Information, Further Information Reasons
CASE_ISSUED --> AWAITING_RESUBMISSION_TO_HMCTS : Return application
CASE_ISSUED --> JUDICIAL_REVIEW : Send to gatekeeper, Send to gatekeeper
CASE_ISSUED --> SUBMITTED_PAID : Process urgent help with fees
CASE_WITHDRAWN --> ALL_FINAL_ORDERS_ISSUED : Manage orders, Manage orders, Create/upload draft order
CASE_WITHDRAWN --> SUBMITTED_PAID : Process urgent help with fees
DECISION_OUTCOME --> ALL_FINAL_ORDERS_ISSUED : Manage orders, Manage orders, Record final decision, Create/upload draft order<br/>Edit and serve an order, Edit and serve an order
DECISION_OUTCOME --> CASE_ISSUED : Add case number
DECISION_OUTCOME --> PREPARE_FOR_HEARING_CONDUCT_HEARING : Return to previous state
DECISION_OUTCOME --> SUBMITTED_PAID : Process urgent help with fees
JUDICIAL_REVIEW --> ALL_FINAL_ORDERS_ISSUED : Manage orders, Manage orders, Record final decision, Create/upload draft order<br/>Edit and serve an order, Edit and serve an order
JUDICIAL_REVIEW --> AWAITING_INFORMATION : Request Further Information, Further Information Reasons
JUDICIAL_REVIEW --> AWAITING_RESUBMISSION_TO_HMCTS : Return application
JUDICIAL_REVIEW --> CASE_ISSUED : Add case number
JUDICIAL_REVIEW --> PREPARE_FOR_HEARING_CONDUCT_HEARING : Service of application
JUDICIAL_REVIEW --> SUBMITTED_PAID : Process urgent help with fees
PREPARE_FOR_HEARING_CONDUCT_HEARING --> ALL_FINAL_ORDERS_ISSUED : Manage orders, Manage orders, Record final decision, Create/upload draft order<br/>Edit and serve an order, Edit and serve an order
PREPARE_FOR_HEARING_CONDUCT_HEARING --> CASE_ISSUED : Add case number
PREPARE_FOR_HEARING_CONDUCT_HEARING --> SUBMITTED_PAID : Process urgent help with fees
SUBMITTED_NOT_PAID --> AWAITING_INFORMATION : Request Further Information, Further Information Reasons
SUBMITTED_NOT_PAID --> CASE_WITHDRAWN : Withdraw application, Withdraw Citizen Case
SUBMITTED_NOT_PAID --> SUBMITTED_PAID : Process HWF for Citizen case, Process urgent help with fees
SUBMITTED_PAID --> ALL_FINAL_ORDERS_ISSUED : Record final decision, Create/upload draft order
SUBMITTED_PAID --> AWAITING_INFORMATION : Request Further Information, Further Information Reasons
SUBMITTED_PAID --> AWAITING_RESUBMISSION_TO_HMCTS : Return application
SUBMITTED_PAID --> CASE_ISSUED : Issue and send to local court, Add case number
SUBMITTED_PAID --> CASE_WITHDRAWN : Withdraw application, Withdraw Citizen Case
SUBMITTED_PAID --> JUDICIAL_REVIEW : Send to gatekeeper
SUBMITTED_PAID --> PROCEEDS_IN_HERITAGE_SYSTEM : Issue and send to local court
__START__ --> AWAITING_SUBMISSION_TO_HMCTS : Solicitor application, Citizen Create Case, Court admin application
__START__ --> SUBMITTED_PAID : Case created by courtnav
| State | Incoming | Outgoing | In-state |
|---|---|---|---|
| Draft | 4 | 7 | 33 |
| Submitted | 6 | 10 | 47 |
| Pending | 2 | 6 | 2 |
| Case Issued | 3 | 12 | 60 |
| Returned | 1 | 8 | 51 |
| Withdrawn | 2 | 4 | 15 |
| Gatekeeping | 2 | 12 | 67 |
| Closed | 6 | 3 | 58 |
| Hearing | 4 | 8 | 67 |
| Hearing Outcome | 1 | 9 | 63 |
| Ready for deletion | 1 | 0 | 0 |
| Proceeding in offline mode in familyman system | 2 | 0 | 0 |
| Awaiting Information | 2 | 13 | 46 |
| Any state | — | — | 129 |