Hi, I'm Mitch 👋 — IT Professional with a Passion for Infrastructure & Support
Motivated and detail-oriented IT Support Specialist with real-world lab experience across cloud platforms, enterprise systems, and helpdesk operations. I specialize in deploying and managing Windows Server, Active Directory, Microsoft 365, and ticketing systems like osTicket and JIRA.
Certified as a Google Cloud Associate Cloud Engineer and CompTIA A+, currently pursuing Network+ and Security+.
🔧 I’ve built cloud labs simulating enterprise IT infrastructure using Azureand I bring a strong foundation in:
- User account and group management
- Networking fundamentals (IP, DNS, DHCP, subnets)
- Endpoint protection and policy-based access
- ITIL-aligned support practices, including SLAs and incident response
- Ticket lifecycle handling and helpdesk troubleshooting
- Compliance-driven documentation and process discipline
My background in operations gives me a sharp eye for detail, cross-functional collaboration, and a commitment to clear, professional documentation in every project I build.
Real-world onboarding/offboarding simulation using Microsoft Entra ID and Microsoft Graph PowerShell. Includes helpdesk ticket scenarios and automation scripts.
🔧 Technologies: Entra ID (Azure AD), PowerShell, Azure Portal
📸 Organized screenshots, ticket-based workflows, reusable scripts
A fully documented Azure-based deployment of Active Directory, GPO, file shares, and user/group management. Simulates a real-world IT enterprise setup.
🔧 Technologies: Azure IaaS, Windows Server 2022, AD DS, GPO, NTFS/Share Permissions
📸 Includes architecture diagrams, lab screenshots, and markdown walkthroughs.
🔹 osTicket Helpdesk Deployment (Under Development)
End-to-end deployment of the osTicket ticketing system, from prerequisites to user testing — hosted on cloud infrastructure with a Windows backend.
🔧 Technologies: IIS, PHP, MySQL, Windows Server 🎯 Focused on real-world IT support workflows and ticket lifecycle simulation.
- Cloud Platforms: Microsoft Azure, Google Cloud Platform
- Operating Systems: Windows Server 2019/2022, Windows 10/11, Ubuntu
- Directory Services: Active Directory, Group Policy, Certificate Services
- Scripting/Automation: PowerShell
- Networking: DNS, DHCP, IP Configuration, Subnetting
- Studying for CompTIA Network+ and Security+
- Building GitHub portfolio with scripted deployments (Terraform/Pwsh)
- Preparing for a career in IT Support, SysAdmin, or Cloud Infrastructure
- 📫 LinkedIn: Connect with me
- 📧 Email: Get in touch
🧠 “I don't just learn tools — I learn how to use them to solve real problems.”