IBM Watson Assistant Lite Log Scraper

A script to get the chatbot logs from Watson Assistant Lite analytics and parse them into a suitable representation.

For help with the get_logs.sh script, do ./get_logs.sh -h.

Steps:

1. Create config.sh in the same directory as get_logs.sh
2. Copy the below template for config.sh:

#!/bin/bash
API_KEY=
URL=
SKILL_ID=
API_VERSION=
PAGE_LIMIT=

3. Add your credentials to the variables you defined in config.sh. More information on what these variables represent and how to obtain them can be found here
4. Run get_logs.sh. Your chatbot logs will be saved to chatbot_logs.txt in the same directory.
5. Optionally, you can supply some or all of the credentials as command line options. Check the associated flags below with more explanation for the credentials.

• -a or --api-key: The API key for your Watson Assistant Service Instance.
• -u or --url: The URL for your Watson Assistant Service Instance.
• -s or --skill-id: The Skill ID for the dialog skill you would like to get the logs for.
• -v or --api-version: The release date in yyyy-mm-dd format of the API version you would like to use. The latest version is 2021-06-14.
• -p or --page-limit: The maximum number of log entries to return in the results.

The output of get_logs.sh will be saved to chatbot_logs.txt in the same directory, and another copy will be saved to the logs directory titles logs_YYYY-mm-dd.txt. The chatbot_logs.txt file will be overwritten every time this script is run and is used to store the logs to be used in the python log scraping script.

A csv file titled output_YYY-mm-dd.csv will be saved to the csv directory.

The generated csv file for each run contains the following fields for every entry (representing an API call to the chatbot):

• request_txt: The input text supplied to the chatbot by the user.
• conversation_id: A unique number for every "conversation" that a user has with the chatbot. A conversation can hold multiple API calls.
• responses: The responses that the chatbot replies with to the user.
• intents: The detected intents and the confidence level for each of them.
• entities: The detected entities, their values and the confidence level for each of them.