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@promptless promptless bot commented Jan 26, 2026

Open this suggestion in Promptless to view citations and reasoning process

Creates a new "Getting Help" page in the Getting Started section that consolidates support resources:

  • Email support: Contact information for help@gopromptless.ai
  • Slack Connect: Information about the shared support channel created during onboarding
  • Self-service resources: Cards linking to FAQ, Setup Guide, Integrations, and How to Use Promptless

Also adds a redirect from /support to the new page so that docs.gopromptless.ai/support works.

Trigger Events

Internal discussion about creating a "Getting Help" documentation page and setting up a redirect for the support URL.

Agent Response

I've created the "Getting Help" page under Getting Started with the following:

New page content:

  • Contact Us section with cards for Email Support (help@gopromptless.ai) and Slack Connect (shared channel during onboarding)
  • Self-Service Resources section with cards linking to FAQ, Setup Guide, Integrations, and How to Use Promptless

Navigation & redirect:

  • Added the page to the Getting Started section in the sidebar (after Core Concepts)
  • Added a redirect so docs.gopromptless.ai/support routes to the new Getting Help page

The content was based on support channels already mentioned throughout your docs (the support email and Slack Connect channels). You can review the suggestion at: https://app.gopromptless.ai/change-history/955aa2d0-93d8-4669-b4d7-c93f7b1a47aa


Help us improve Promptless — If this suggestion missed the mark, please share quick feedback.

If you want Promptless to make further changes on this PR, feel free to leave a comment tagging Promptless (It won't show up in the user drop down but Promptless will get it!)

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@prithvi2206
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@Promptless people hate mailtos—can you just make the text help@gopromptless.ai part of the text?

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prithvi2206 commented Jan 27, 2026

also @Promptless can you include some helpful text on top of the page? (like just a friendly introductory line)

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promptless bot commented Jan 27, 2026

I've added new changes to address this PR comment in commit 0d56c21

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promptless bot commented Jan 27, 2026

I've added new changes to address this PR comment in commit 184ac4c

title: Getting Help
---

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Suggested change
Find support resources and contact options below.
Promptless's team is available to help wherever you need it. Find support resources and contact options below.

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promptless bot commented Jan 27, 2026

Just a reminder: If you'd like me to act on any feedback you have via Github comments, just type @Promptless in your suggestion and I'll get right on it! (I won't show up in the user dropdown, but I'll process any request that has @Promptless in the comment body.)

@prithvi2206 prithvi2206 merged commit ca5ecdf into main Jan 27, 2026
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promptless bot commented Jan 27, 2026

I've processed your request, but no documentation changes were needed.

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