A results-driven Technical Support Specialist with 8+ years of experience helping customers onboard, adopt, and succeed with SaaS and complex enterprise software systems.
- Platforms & Tools: Salesforce, Zendesk, CRM Permission Auditing, Identity Verification
- Data & APIs: SQL (SELECT, WHERE, JOIN), API Concepts, Data Quality Management
- Processes: Technical Onboarding, Workflow Automation, Escalation Frameworks
- Ascensus: Audited CRM permissions and configurations, reducing access-related issues by 40%.
- Missouri Dept of Revenue: Standardized 10,000+ taxpayer records, improving search speed by 30%.
- PSI-Prosphere: Reorganized onboarding and verification workflows, slashing response times by 20%.
- LinkedIn: ://linkedin.com
- Portfolio: notion.so/tammy-iliff-portfolio
- Email: tammy.m.iliff@outlook.com