Common software problems

Video Not Displaying Properly

If the video is not displaying correctly, please perform the following checks:

• On Windows: Open the built-in Camera app to verify if the camera is functioning properly.
• On Linux: Use a media player such as VLC to test the camera feed. If the video still does not play correctly:

Check the camera drivers on your system (Windows or Linux). Make sure the appropriate drivers are installed and up to date. If the video plays normally in the Camera app (Windows) or VLC (Linux):

Verify that the device name is correct. Our device is named openterface.

• On Linux, run lsusb in the terminal to check for the presence of the openterface device.
• On Windows, open Device Manager and look under the Cameras or Imaging devices section for a device named "openterface". If you cannot find the openterface device listed:

It's possible that your firmware is outdated. Please navigate to Advanced → Firmware Update to update the device firmware.

Mouse and Keyboard Not Functioning Correctly

There may be multiple causes for mouse and keyboard malfunctions. Please follow the steps below:

• Serial and HID Device Permissions On Linux, ensure that your user has proper permissions to access serial and HID devices. You can use the Environment Checking tool under Advanced → Environment Checking to diagnose permission issues. If permission errors are found, follow the instructions provided in the tool to copy and execute the necessary udev rule commands to grant access.
• CH340 Driver Installation Ensure that the CH340 driver is installed on your host machine: On Windows: If the driver is missing, please install it using the link provided in our documentation. On Linux: The software may automatically install the driver, but you also have the option to manually download and install it from the official website.