Cleric

An assistant for the purpose of ticket triage, escalation to crisis intervention, and crisis tracking.

How to Use

Cleric currently has the following commands using c; as a prefix (c;ping for example):

• ping - pong
• crisis - escalate ticket to a crisis ticket. pings @Crisis Team. Auto posts a link to the PHQ9 questionnaire.
• qpr - use the following format c;qpr @user qpr_score time_before_follow_up plan_for_progress. For example you could try c;qpr @thumb 7 7d practice deep breathing. This command saves a record of DQPR taking place and provides a date for follow up.
• screening - use with c;screening id. Cleric will post a record of the specific screening.
• history - c;history @user will post a record of past screenings for user if any exist.
• discharge - c;discharge id removes screening from database.

Other Information

• Most commands will be accessible to both @Moderators and @Helpers
• Cleric is initially activated for triage when ticket tool posts it's initial ticket message. This activation requires that ticket tool pings @Helpers, meaning that it will only be used in the help category.
• Cleric posts a triage message that allows a user to decide what kind of help they need. This will let @Helpers that don't feel comfortable with certain types of support decide if they should let someone else handle the ticket.