Senior Technical Writer | API Documentation | SaaS | Docs-as-Code | Product & Engineering Documentation
📍 India | 🌍 Open to Remote Roles
📄 Portfolio → https://abduays.github.io/technical-writer-portfolio/
🔗 LinkedIn → https://www.linkedin.com/in/abdul-basith/
📧 Email → abduays2@gmail.com
- Reduce onboarding friction in SaaS products through structured documentation
- Convert complex workflows into usable, task-driven documentation
- Build scalable documentation systems aligned with product releases
- Improve knowledge base discoverability and self-service adoption
- Translate engineering logic into user and developer-facing documentation
Domain: SaaS · E-commerce Integration · Fulfilment Systems
- Owned end-to-end documentation across product, UX, and system workflows
- Documented complete order lifecycle from storefront to fulfilment
- Covered integrations across Shopify, Magento, WooCommerce, BigCommerce, Strikingly, and Amazon
- Documented fulfilment workflows integrating Amazon, UPS, and logistics systems
Key Contributions:
- Created UI copy and UX writing across application interfaces
- Built technical guides and configuration documentation
- Designed and structured help centre and knowledge base systems
- Defined end-to-end workflows from order capture → processing → fulfilment
- Standardised documentation for multi-platform integrations
Documentation Types:
Product Documentation · UX Writing · Knowledge Base · Integration Documentation · Workflow Systems
Domain: SaaS · Booking Platform
- Documented a multi-module booking system
- Covered pricing logic, tax handling, booking workflows, and configuration systems
- Structured documentation for operational teams managing live booking environments
- Created step-by-step workflows for bookings, availability, and pricing control
Documentation Types:
Product Documentation · Software Documentation · Configuration Guides · System Workflows
Domain: SaaS · CRM
- Built operations manual covering 19 workflows
- Documented full lifecycle: lead intake → dispatch → invoicing → payment
- Designed for non-technical users to reduce CRM handling errors
- Delivered deployment-ready documentation used in live operations
Documentation Types:
CRM Documentation · Workflow Documentation · End-User Documentation
Domain: Cloud · API Documentation · Developer Systems
- Created structured API documentation for Google Cloud-based services
- Documented endpoints, request-response structures, authentication flows, and usage patterns
- Translated backend system behaviour into developer-friendly documentation
- Ensured clarity for integration, configuration, and error handling
Documentation Types:
API Documentation · Developer Documentation · Integration Guides
Domain: B2B SaaS
- Documented CRM workflows, automation logic, and user processes
- Supported cross-functional teams with structured documentation
- Improved onboarding and system understanding across teams
Documentation Types:
SaaS Documentation · Product Documentation · Workflow Systems
Domain: AdTech
- Created structured documentation for campaign setup and optimisation
- Defined repeatable workflows for marketing teams
- Enabled scalable execution across accounts
Documentation Types:
Platform Documentation · Process Documentation
Domain: Digital Systems
- Built structured SEO workflows and audit documentation
- Created repeatable systems for keyword and technical processes
Documentation Types:
Process Documentation · Technical Documentation
Markdown · GitHub · Docs-as-Code · Structured Authoring · Modular Documentation
MadCap Flare · Adobe FrameMaker · Adobe Captivate · Articulate 360
Salesforce · Bitrix24 · Google Ads · SaaS Systems
User Guides · API Documentation · Developer Documentation · Knowledge Base · Help Centre · Configuration Docs
REST API Concepts · JSON · YAML · CLI Environments · Cloud Platforms
- Documentation aligned with product lifecycle and release cycles
- Designed for real-world use, not theoretical completeness
- Built with modular structure for reuse and scalability
- Focused on clarity, task completion, and user outcomes
- Integrated with engineering, product, and support workflows
- 5+ years in Technical Writing for SaaS, CRM, and AI-driven systems
- Delivered user manuals, API documentation, developer guides, and knowledge base systems
- Owned end-to-end documentation systems across multiple SaaS platforms
- Collaborated with product managers, engineers, and design teams
- Managed documentation updates alongside feature releases
- Applied structured documentation workflows and content reuse strategies
- Senior Technical Writer
- API Documentation Specialist
- SaaS Technical Writer
- Product Documentation Specialist
- Documentation Lead / Knowledge Base Manager
Technical Writer Portfolio · Senior Technical Writer · API Documentation Writer · SaaS Documentation Specialist · Product Documentation · Software Documentation · Engineering Documentation · Developer Documentation · Docs-as-Code · Knowledge Base Management · CRM Documentation · Salesforce Documentation · Workflow Documentation · Markdown Documentation · GitHub Documentation · Google Cloud API Documentation
📧 abduays2@gmail.com
🔗 https://www.linkedin.com/in/abdul-basith/
🌐 https://abduays.github.io/technical-writer-portfolio/
If you're hiring for:
- SaaS documentation
- API / developer documentation
- Product and workflow documentation
- Knowledge base systems
This portfolio reflects production-level documentation built for real users, real integrations, and live systems.
Maintained by Abdul Basith