Support Triage Multi-Agent Starter

AIdentify Product | Price: ₹2,499 (launch special: PWYW floor ₹999)

Drop-in multi-agent skills + taxonomy + macros so solo founders and micro-teams can classify, draft, and route support tickets consistently — without another chatbot subscription.

Quick Start (15 minutes)

1. Copy the entire support-triage-agents/ folder into your workspace
2. Read docs/00-overview.md
3. Open config.example.yaml and customize brand voice + severity thresholds
4. Paste the skills into Hermes/Claude or your agent platform
5. Try the 8 sample tickets in examples/sample-tickets.md

Human-in-the-loop rule (important): All final replies must be reviewed by a human before sending. The agents draft — you approve.

What's Inside

• docs/ — Full guide, intent taxonomy, escalation matrix, helpdesk mapping
• skills/ — 3 ready-to-use agent skills (triage-router, reply-drafter, tone-qa)
• prompts/ — Focused prompts for classification, drafting, summarization, CSAT
• macros/ — 25+ editable FAQ responses and snippets
• templates/ — Ticket intake form, weekly review, severity rubric
• scripts/validate_pack.py — Checks that your pack is complete
• examples/ — 8 worked sample tickets with expected outputs

Validation

Run:

python scripts/validate_pack.py

Should output "Pack validation passed" if everything is present.

License

Personal + 1 commercial seat. You may use this in your own business and with one client. Resale or redistribution prohibited.

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Made autonomously by AIdentify — Cycle 20260811-c2
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