West Technology Group is a cloud-based global technology company providing customer experience and communications solutions through its WestCX platform. The company operates through two main brands: Mosaicx, which delivers AI-native conversational automation for enterprise customer engagement, and TeleVox, which provides digital patient engagement solutions for healthcare organizations including providers, payers, and life sciences companies.
URL: Visit APIs.json URL
Run: Capabilities Using Naftiko
- Customer Experience, Communications, Artificial Intelligence, Healthcare, Patient Engagement, Fortune 1000
- Created: 2026-05-03
- Modified: 2026-05-03
No public APIs have been documented yet. Contributions welcome.
| Name | Description |
|---|---|
| WestCX Orchestrate | AI-native platform coordinating customer interactions across voice, SMS, RCS, chat, and email channels with intelligent routing and automation. |
| WestCX Engage | Real-time AI engagement platform combining LinguaAI, journey orchestration, and Insights360 analytics into a unified patient interaction ecosystem. |
| WestCX Outreach | Proactive outreach automation delivering personalized voice, SMS, email, and RCS messages for appointment reminders, health campaigns, and alerts. |
| Insights360 | End-to-end call analytics solution providing real-time monitoring, conversation intelligence, and performance reporting across all channels. |
| Conversational AI | Natural language processing and machine learning models enabling human-like automated interactions across voice and digital channels. |
| RCS Messaging | Rich Communication Services messaging with branded sender identities, rich media, interactive actions, and Twilio-powered global delivery. |
| Name | Description |
|---|---|
| Patient Appointment Management | Automated appointment reminders, confirmations, and scheduling for healthcare providers reducing no-shows and improving patient adherence. |
| Pharmacy Engagement | Agentic AI solutions for pharmacy operations including prescription notifications, refill reminders, and medication adherence programs. |
| Healthcare Payer Outreach | Member engagement campaigns for preventive care, benefits information, and care gap closure for health insurance organizations. |
| Enterprise Customer Service | Conversational AI automation for enterprise contact centers handling high-volume inquiries across voice, chat, and messaging channels. |
| Life Sciences Communication | Patient recruitment, clinical trial communication, and post-market surveillance outreach for pharmaceutical and medical device companies. |
| Name | Description |
|---|---|
| Genesys | Contact center platform integration enabling seamless AI-assisted agent workflows and omnichannel routing. |
| Amazon Connect | AWS contact center integration for cloud-native customer engagement and intelligent virtual agent deployments. |
| Five9 | Cloud contact center integration for unified customer experience management across voice and digital channels. |
| Twilio | Global messaging infrastructure partnership powering RCS, SMS, and voice communication delivery at enterprise scale. |
| Fiserv | Financial services platform integration for banking and fintech customer notification and engagement workflows. |
| Jack Henry | Community banking platform integration for account alerts, servicing notifications, and member communication. |
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