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12 changes: 12 additions & 0 deletions .vscode/settings.json
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{
// Mainly for static files
"liveServer.settings.useWebExt": true,

// This means that you change your real URL (current PHP url)
// to another URL (which Live Sever starts).
"liveServer.settings.proxy": {
"enable": true, // i. enabled
"baseUri": "/", // ii. workspace
"proxyUri": "http://localhost:80/workspace" // iii. actual address
},
}
57 changes: 57 additions & 0 deletions contact.html
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,<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<link href="https://fonts.googleapis.com/css2?family=EB+Garamond&family=Oswald:wght@200&display=swap" rel="stylesheet">
<title>CONTACT ME:</title>

</head>
<body>

<form action="contact.html" method="post">
<h1>Contact Me</h1>

<fieldset>

<label for="first_name"><strong>First Name:</strong></label><br>
<input type="text" id="name" name="user_first_name" required="required" maxlength="30"><br><br>

<label for="last_name"><strong>Last Name:</strong></label><br>
<input type="text" id="name" name="user_last_name" required="required" maxlength="30"><br><br>

<label for="phone_number"><strong>Contact Phone Number:</strong></label><br>
<input type="text" id="name" name="user_phone_number" required="required" maxlength="10"><br><br>

<label><strong>Phone Number Type:</strong></label><br>
<input type="radio" id="Landline" name="user_phone_number_type"><label for="landline">Landline</label><br>
<input type="radio" id="Mobile" name="user_phone_number_type"><label for="mobile">Mobile</label><br><br>


<label for="email"><strong>Contact Email:</strong></label><br>
<input type="email" id="mail" name="user_email" required="required" maxlength="50"><br><br>

<label for="referral_method"><strong>How Did You Hear About Me?</strong></label><br>
<select id="referral_method" name="user_referral_method" required="required">
<option value="">--</option>
<option value="search_engine"><strong>Search Engine</strong></option>
<option value="social_media"><strong>Social Media</strong></option>
<option value="recruiter"><strong>Recruiter</strong></option>
</select><br><br>


<label><strong>Interest in Contacting:</strong></label><br>
<input type="checkbox" id="HTML5" name="user_interest_in_contacting"><label><label for="HTML5"><strong>HTML5</strong></label><br>
<input type="checkbox" id="WordPress" name="user_interest_in_contacting"><label><label for="WordPress"><strong>WordPress</strong></label><br>
<input type="checkbox" id="GitHub" name="user_interest_in_contacting"><label><label for="GitHub"><strong>GitHub</strong></label><br><br>



<label for="message"><strong>Send Me a Message:</strong></label><br>
<textarea id="message" name="user_message" maxlength="250">


</fieldset>
</form>
</body>
</html>
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162 changes: 162 additions & 0 deletions index.html
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<!DOCTYPE html>
<html lang="en">
<head>

<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Shelley L. McIntyre Resume 2020 Future Fullstack Developer</title>



</head>

<body>
<header>
<img src="/img/profile_picture.JPG" alt="Shelley McIntyre" width="200" height="200" align="left"/><br>
<h1>Shelley L. McIntyre</h1> <!--I need to align the h1 and contact info to center-->
<ul>
<li><strong>Address:</strong></li> <!--left contact info blank for privacy reasons until ready to publish-->
<li><strong>Phone:</strong></li>
<li><a href="mailto:ShelleyLMcIntyre@gmail.com"><strong>Email: ShelleyLMcIntyre@gmail.com</strong></a></li>
<li><a href= "http://www.linkedin.com/in/shelleylmcintyre" target="_blank"><strong>LinkedIn: www.linkedin.com/in/shelleylmcintyre</strong></a></li><br><br>
<li><a href="/contact.html">Contact Me</a></li>
</ul>
<p><em>Self-motivated entry level developer with over 20 years experience in client management and customer service. Also
proficient in and team management. Broad based background encompasses a strong work ethic and the ability to
work in a detail-oriented environment both independently and within a team. Committed to achieving client objectives
while maintaining a focus on professional development by keeping abreast of industry news and trends.</em></p><br>

<!--need to create a border and background color for the heading-->

<div class= "row">
<h2><strong>Skills</strong></h2>
<div class= "column">
<ul>
<li>Detail Oriented</li>
<li>Critical Thinking</li>
<li>Teamwork</li>
<li>Willingness to Learn</li>
<li>Adaptability</li>
</ul>

</div>

<div class= "column">
<ul>
<li>Windows</li>
<li>Android</li>
<li>HTML5</li>
<li>Microsoft Office</li>
<li>WordPress</li>
<li>GitHub</li>

</ul>
</div>

</div>
</header>







<section>
<h2><strong>Volunteer Work</strong></h2>
<h3><strong>Dominican-America Relief and Development Association (DARDA)</strong> - <em>Elmont, NY</em></h3>
<a href= "http://www.darda.org" target="_blank"><strong> www.DARDA.org</strong></a>
<h4><em>June 2015 - Present</em></h4>
<ul>
<li>Volunteered to assist with disaster relief efforts to benefit the island of Dominica in the aftermath of Tropical Storm
Erika in August 2015 and category 5 Hurricane Maria in September 2017, which caused millions of dollars in damage.</li><br>
<li>Helped develop and execute fundraising techniques, which yielded over $20,000 in donations after Tropical Storm
Erika and approximately $200,000 in donations of cash and goods after Hurricane Maria; Created database to track
monetary and physical contributions; Drove awareness of relief efforts through the use of social media.</li><br>
<li>Assisted with community outreach and donation collection for the annual School Supply Drive and Toy Drive.</li><br>
<li>Assisted with the disbursal of relief funds to various charitable projects across the island.</li><br><br>
</ul>
</section><br><br>


<section>
<h2><strong>Work Experience</strong></h2>
<h3><strong>The Nwokobia Family</strong><em>Bear, DE</em></a></h3>
<h4><em>October 2017 - Present</em></h4>
<ul>
<li>Cared for 2 girls, ages 9 and 12.</li><br>
<li>Handled transportation from after-care to after-school activities.</li><br>
<li>Managed an active calendar of appointments including sports, choir &amp; learning based after-school sessions.</li><br>
<li>Provided tutoring in Math, Spelling, and Grammar. Assisted with homework completion and review. Facilitated test
prep sessions including organizing home spelling bees and math quizzes.</li><br>
<li>Served dinner and oversaw the packing of lunch bags for the next school day.</li><br>
<li>Maintained adherence to bath and bedtime schedules.</li>
</ul><br><br>



<h3><strong>Bank of America</strong> - <em>Newark, DE</em></h3>
<h4><em>May 2016 - January 2017</em></h4>
<h5><em>Fraud Analyst</em></h5>
<ul>
<li>Reviewed and analyzed account activity to assess levels of risks and fraud type.</li><br>
<li>Utilized effective interviewing techniques to investigate and resolve customer fraud concerns and support requests as well as requests from suspicious callers.</li><br>
<li>Completed inbound and outbound calls to process fraud claims, resolve fraud alerts & place travel notifications on customer’s accounts. Made monetary adjustments to accounts while adhering to policies and procedures.</li><br>
<li>Processed requests in a manner consistent with federal regulations.</li><br>
<li>Consistently maintained scores above department benchmarks for quality and customer satisfaction.</li>
</ul><br><br>

<h3><strong>Discover Financial Services</strong> - <em>New Castle, DE</em></h3>
<h4><em>November 2013 - June 2015</em></h4>
<h5><em>Accounting Specialist – SCRA (Service Members Civil Relief Act) Service Matter Expert</em></h5>
<ul>
<li>Analyzed Cardholder’s incoming military orders and other documentation to determine eligibility for protection under the guidelines of the SCRA act.</li><br>
<li>Applied SCRA protection to customer’s accounts across multiple product lines (credit card, personal loans, & student loans) as well as calculated & accurately processed the necessary monetary adjustments on Cardholders accounts.</li><br>
<li>Identified potential areas of risk and escalated issues to upper management for review.</li><br>
<li>Ensured all requests for protection were reviewed in a timely manner to maintain line of business service level expectations and compliance with federal regulations including Reg Z, Equal Credit Opportunity Act, FCRA, TILA, TISA, SCRA, Military Lending Act, & BSA/AML.</li><br>
<li>Took initiative to research & gather useful information such as SCRA regulations, commonly used military acronyms, and examples of active duty orders to create a repository for the benefit of the entire team.</li><br>
<li>Created change log for senior management to track policy and procedure changes.</li><br>
<li>Served as subject matter expert to help draft procedures for SCRA analysts.</li><br>
<li>Maintained quality scores consistently around 99% on a monthly basis and achieved ‘High Contributor’ rating on most recent yearly performance evaluation.</li>
</ul><br><br>

<h4><em>August 2012 - November 2013</em></h4>
<h5><em>Accounting Specialist - Product Disputes Subject Matter Expert</em></h5>
<ul>
<li>Resolved Cardholder disputes related to the sale and service of products such as Identity Theft Protection & Payment Protection.</li><br>
<li>Used detailed analysis to calculate & accurately process monetary adjustments to Cardholder accounts.</li><br>
<li>Processed requests in a manner consistent with federal regulations including Reg Z.</li><br>
<li>Assisted supervisor by monitoring & reviewing team audits & defects for validity while Team Coach was on leave.</li><br>
<li>Consistently maintained monthly quality scores of 98% or better.</li>
</ul><br><br>

<h4><em>July 2011 - August 2012</em></h4>
<h5><em>Engage Account Manager</em></h5>
<ul>
<li>Responded to phone inquiries concerning credit card transactions, products, services, fees, billing errors, payments, or any other Cardholder request.</li><br>
<li>Utilized branded sales, listening and negotiation techniques when responding to cardholder requests.</li><br>
<li>Actively worked to identify opportunities to educate customer on card benefits and offer fee products resulting in added value to the Cardholder.</li><br>
<li>Selected to work with the Product Disputes team in a special assignment resolving dispute cases and processing the related adjustments.</li><br>

</ul><br><br>

</section><br>

<section>
<h2><strong>Education</strong></h2>

<h3>Code Differently - Return Ready JavaScript Program</h3>
<h4><em>October 2020 - Present (anticipated completion date of Febraury 28, 2021)</em></h4>
<p>Currently pursuing studies in HTML, CSS, JavaScript, Node.js, and React </p><br>

<h3>The Mary Louis Academy - <em>Jamaica Estates, NY</em></h3>
<h4><em>September 1994 - June 1998)</em></h4>
<p>General Degree </p><br>
</section>





</body>
</html>