🛒 Context-Aware Cart Recovery Agent

"Don't send discount codes to angry customers." An emotionally intelligent automation that checks Customer Sentiment and Product Margins before sending cart recovery emails.

🚨 The Problem: "Blind" Automation

Traditional "Cart Abandonment" bots are blind to context:

• Brand Risk: They annoy customers who have open support tickets or are angry with the brand.
• Profit Erosion: They offer discounts on low-margin products, bleeding revenue.
• Generic Spam: They send the same static "You forgot something!" template to everyone.

✅ The Solution

This is a State-Aware Autonomous Agent. It doesn't just check time; it checks context. Before sending any message, the Sentiment Router scans the customer's support history. If they are "Angry," it halts the sales process and alerts the Support Team. Simultaneously, the Margin Guard checks the product's profitability in Airtable. High-margin items get a dynamic discount; low-margin items get a friendly reminder.

🛠 Tech Stack & Architecture

Component	Role
n8n	Logic routing, API orchestration, and state management.
OpenAI (GPT-4o)	Sentiment Analysis: Detects anger/frustration. Copywriter: Writes persuasive, non-templated emails.
Airtable (DB)	Stores Product Margins and Customer Support status.
Slack API	Alerts the support team if an "Angry" customer abandons a cart.

⚙️ Workflow Logic

1. Trigger: Cart Abandoned Event.
2. Agent 1: Sentiment Router (The Shield)
   • Check: Scans recent support tickets/emails.
   • Logic: If Sentiment = "Negative/Angry" → STOP. Alert Human Support via Slack.
   • Logic: If Sentiment = "Neutral/Positive" → PROCEED.
3. Agent 2: Margin Guard (The CFO)
   • Check: Looks up Profit_Margin in Airtable.
   • Logic: If Margin < 15% → Send Reminder (No Discount).
   • Logic: If Margin > 40% → Offer 10% Discount Coupon.
4. Agent 3: AI Copywriter
   • Generates a unique email body based on the product and the offer type.
5. Closed-Loop: Tags the customer to prevent duplicate processing.

🚀 How to Use

1. Import workflow.json into n8n.
2. Set up Airtable with Products (Margin Data) and Customers (Support Logs).
3. Connect OpenAI API for sentiment analysis.
4. Configure Slack for "Angry Customer" alerts.
5. Stop burning bridges and margins!

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📞 Contact & Support

If you are interested in this project or would like to discuss custom n8n automation solutions for your business, feel free to reach out.

👉 Visit my Website: emrahdemirkoc.com
📧 Email: emrahdemirkoc@gmail.com