Self-hostable live chat, AI assistant, and video support you embed on any
website with a single <script> tag.
Parelay gives you three surfaces from one codebase:
- an embeddable widget (a Shadow-DOM
parelay.jsbundle) that drops onto any site; - an agent app — dashboard for live chat + video, plus an admin for sites, agents, and configuration;
- a server — API, realtime bus, WebRTC signaling, and persistence.
When no agent is available, an AI assistant can answer visitors — using Anthropic, OpenAI, an Ollama-style endpoint, or any OpenAI-compatible provider — and a human can take over at any time. Call recordings can be transcribed.
- 💬 Real-time chat with typing, presence, and unread signals
- 🎥 One-click video calls (WebRTC) with optional recording + transcription
- 🤖 AI assistant with per-site provider/model/key and a system-wide default
- 🎨 Per-site theming, launcher, copy, and pre-chat form — no redeploy
- 🔒 Access control: allowed origins, IP allow/block lists, country blocking
- 📧 Chat-end email summaries and outbound webhooks
Agent dashboard — live visitor monitor |
Visitor chat widget — AI + human handoff |
Agent conversation — chat, video, and context |
Video call — visitor side |
Agent screenshare view |
Admin — per-site configuration |
Prerequisites: Node ≥ 20, pnpm 10, PostgreSQL ≥ 14 (see docs/getting-started.md for details).
git clone <your-fork>.git parelay && cd parelay
pnpm install
cp .env.example .env.local
# set at least: DATABASE_URL, JWT_SECRET,
# CREDENTIALS_ENC_KEY (openssl rand -base64 32),
# and BOOTSTRAP_SUPERADMIN_EMAIL / _PASSWORD / _NAME
pnpm --filter @indianic/server db:migrate # create the schema
pnpm dev # run the whole stackThen open:
| URL | What |
|---|---|
| http://localhost:5173 | Demo site with the widget embedded |
| http://localhost:5175 | Agent app + admin (log in with your bootstrap super-admin) |
| http://localhost:4000 | Server (API + realtime) |
Full docs live in docs/:
- Getting started — install, database, environment, first admin
- Architecture — packages, tech stack, request flow
- Configuration — env vars + in-product settings (AI, transcription, email, access)
- Deployment — running Parelay in production
For embedding the widget on a site, the Integration tab in the admin (Admin → Site → Integration) is the always-current, copy-paste reference.
packages/
shared/ types, event-bus contract, provider-agnostic AI client
server/ Express API, Socket.IO, WebRTC signaling, Postgres/Drizzle
widget/ embeddable visitor widget → parelay.js
agent-app/ React dashboard + admin
demo/ local harness that embeds the widget
Issues and pull requests are welcome. Please run pnpm typecheck and
pnpm lint before opening a PR. For security reports, contact us privately
(see below) rather than filing a public issue.
Released under the MIT License. © 2026 IndiaNIC Infotech Ltd.
Parelay is built and maintained by IndiaNIC Infotech Ltd.
- Website: https://www.indianic.com
- Contact / enquiries: https://www.indianic.com/contact-us