docs: fix mojibake and normalize punctuation

[iplaycomputer]

docs: fix mojibake and normalize punctuation

Summary

Clean up mojibake/encoding artifacts and normalize punctuation across Markdown.
Formatting-only; no steps, commands, links, or content changed.

Linked Artifacts (relative paths)

• Ticket(s):
  • /tickets/account-locked-out.md
  • /tickets/outlook-disconnected-password-prompts.md
• KB:
  • /kb/outlook-reconnect-after-update.md
• Lab:
  • /labs/nginx-startup-fail.md
• Scenario:
  • (none; only templates/README updated)

Also touched (non-artifact docs/templates):

• /README.md
• /000.scenario-template.md
• /000.lab-template.md
• /ROLES.md
• /METRICS.md
• /.github/PULL_REQUEST_TEMPLATE.md
• /copilot-instructions.md

Checklists

• Content

  • Uses the correct template (copied from 000.*-template.md)
  • Clear, reproducible steps and plain language
  • Relative links resolve inside the repo
  • Avoid duplication across modules (KB = productized steps; Lab = full commands + Verification; Scenario = flow/success, links only)
  • Deep link to sections where applicable (KB → #resolution-steps, Lab → #verification)

• Metadata

  • Owner set; Last Reviewed and Next Review Due (KB/Lab)
  • Escalation Path filled (Ticket)
  • Metrics block added if useful (see docs/METRICS.md)

• Quality

  • Verification steps included (expected outputs / pass-fail)
  • Anchors exist and resolve (KB “Resolution Steps”, Lab “Verification”)
  • Scenario (if present) ties Ticket → KB → Lab and defines success criteria

Labs (if included)

• Dedicated “Verification” section with expected outputs
• Images pinned if using containers; HTTP services include a simple healthcheck when applicable
• Assets stored under labs/<lab>/assets/

KBs (if included)

• Brief (1–2 lines) verification; link to related Lab for full commands

Scenarios (if included)

• Uses deep links to KB “Resolution Steps” and Lab “Verification” (no step duplication)

Notes

• Replaced mis-decoded characters with proper UTF-8: en dash (–), em dash (—), right arrow (→), smart quotes (“ ” ‘ ’), middle dot (•).
• Updated tickets, scenarios, labs, KB, docs, and .github templates.
• Nginx lab: fixed list indentation/numbering (MD007/MD029/MD032) without altering meaning.
• Repo-wide search shows no mojibake patterns remaining.
• markdownlint passes on edited files; README remains ignored by lint and emojis render correctly.
• Very low risk. Formatting only; no behavioral or procedural changes.

How to Verify (for reviewers)

• Click Related KB/Lab links and confirm they jump to the correct anchors.
• If a Lab changed, run the Verification steps and confirm expected outputs.
• Confirm that mojibake artifacts are gone and markdownlint passes.
• Check that no personal IPs or credentials are included; <vm-ip> placeholders remain.

Follow-ups (optional, separate PR)

• Add .gitattributes to normalize line endings and enforce UTF-8.
• Tiny lint script and/or CI check to catch future encoding drift.

Closes: n/a

[iplaycomputer]

Reviewer tips (Expanded)

• For the Nginx lab, expand the Steps and Verification sections and confirm list formatting renders correctly on GitHub (ordered numbers and code blocks).
• Skim .github templates in the PR diff to confirm smart quotes/arrows are rendering as intended.
• Search the diff for any remaining â or  to be safe (should be none).