Webhook Plugin

A plugin for ITSM-NG that enables webhook notifications for various events.

Features

• Send webhook notifications for tickets, changes, and problems
• Configurable HTTP methods (POST, PUT, PATCH, GET)
• Custom headers support
• Template-based payload customization
• Multi-language support

Installation

1. Install the plugin in the ITSM-NG plugins directory
2. Install dependencies: composer install --no-dev
3. Activate the plugin in ITSM-NG administration
4. Configure webhook endpoints and templates

Configuration

• Access webhook configuration via Setup > Webhook
• Create webhook endpoints with custom URLs and headers
• Define templates for different item types (Ticket, Change, Problem)
• Set up notification events to trigger webhooks