[Mohamed-Alkafory]

Closes #157

What this does

Adds a full advanced-search page for tickets, reachable from the search area and with a Ctrl/Cmd+Shift+F shortcut.

• Role-scoped search page: /support/tickets/search, /superuser/tickets/search and /user/tickets/search. Every search starts from exactly the tickets that role's normal list shows, so filters can never widen the scope.
• Filters: free text, status, category, company, entitlement, support level, support user, TAM user, affects version, resolved version, activity/created/resolved date ranges, and custom fields (text, number, date, select).
• Role capabilities: support, superuser and TAM get company and support-user filters; the TAM filter is available to support and superuser. Filters a role cannot use are ignored server-side, not trusted from the client.
• Status matches the list: search uses the same displayed status as the ticket list. For example, an Open ticket assigned to support is searched as Assigned, and Waiting for External Feedback is searched as In Progress for superuser, TAM and user.
• Results: the normal ticket table with pagination and sorting. Filters are reflected in the URL, so a search can be shared or bookmarked, and invalid filter values are rejected before searching.
• Filter UX: filter chips with individual removal, reset, inline validation for date ranges and custom-field values, and role-specific status choices.
• Lookups: categories, companies, versions and custom fields come from a bootstrap endpoint. Advanced search requests all versions so older tickets remain filterable, and the lookups refresh when the tab regains focus so newly added custom fields appear without a reload.

Screenshots

[Mohamed-Alkafory]

@jesperpedersen @sksingh2005 PTAL

[jesperpedersen]

@sksingh2005 Can you take this one ?

[sksingh2005]

@jesperpedersen Sure

[sksingh2005]

It looks a clean implementation. Great work @Mohamed-Alkafory . LGTM

[sksingh2005]

Merged. Thanks for the contribution.