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V kamnegi/callautomation test #32

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1b5d105
code clean up
May 25, 2023
9b311ed
cleanup
May 29, 2023
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55 changes: 5 additions & 50 deletions CallAutomationTests/Handlers/CallEventHandler.cs
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Original file line number Diff line number Diff line change
Expand Up @@ -18,12 +18,9 @@ public class CallEventHandler :
IEventCloudEventHandler<AddParticipantSucceeded>,
IEventCloudEventHandler<CallConnected>,
IEventCloudEventHandler<CallDisconnected>,
IEventCloudEventHandler<CallTransferAccepted>,
IEventCloudEventHandler<CallTransferFailed>,
IEventCloudEventHandler<ParticipantsUpdated>,
IEventCloudEventHandler<PlayCompleted>,
IEventCloudEventHandler<PlayFailed>,
IEventCloudEventHandler<PlayCanceled>,
IEventCloudEventHandler<RecognizeCompleted>,
IEventCloudEventHandler<RecognizeFailed>,
IEventCloudEventHandler<RecognizeCanceled>,
Expand Down Expand Up @@ -123,25 +120,13 @@ public Task Handle(AddParticipantSucceeded addParticipantSucceeded, string calle

if (operationContext == Constants.OperationContext.AgentJoining)
{
_logger.LogInformation($"Attempting to stop hold music");
//_logger.LogInformation($"Attempting to stop hold music");

var callConnectionId = addParticipantSucceeded.CallConnectionId;

_callContextService.AddAgentAcsId(callConnectionId, addParticipantSucceeded.Participant.RawId);
}
else if (operationContext == Constants.OperationContext.SupervisorJoining)
{
_logger.LogInformation($"Adding supervisor to call.");
var callConnectionId = addParticipantSucceeded.CallConnectionId;
var callConnection = _callAutomationService.GetCallConnection(callConnectionId);
callConnection.MuteParticipants(addParticipantSucceeded.Participant, operationContext);

_callContextService.AddAgentAcsId(callConnectionId, addParticipantSucceeded.Participant.RawId);
}
else
{
_logger.LogWarning($"AddParticipantSucceeded for a non-agent. Call ID was '{addParticipantSucceeded.CorrelationId}'");
}


return Task.CompletedTask;
}
Expand All @@ -162,11 +147,7 @@ public async Task Handle(CallConnected callConnected, string callerId)

var operationContext = callConnected.OperationContext;

if (operationContext == Constants.OperationContext.AgentJoining || operationContext == Constants.OperationContext.SupervisorJoining)
{
_logger.LogCritical($"CallConnected was for an agent or supervisor, callerId was '{callerId}'. Set the allowlist to prevent accepting calls from the IVR.");
return;
}


var callId = callConnected.CorrelationId;
var callConnectionId = callConnected.CallConnectionId;
Expand Down Expand Up @@ -194,17 +175,7 @@ public async Task Handle(CallConnected callConnected, string callerId)
var ivrConfig = _callAutomationService.GetIvrConfig();
var textToSpeechLocale = ivrConfig["TextToSpeechLocale"];

// Recognized phone number
if (ivrConfig.GetValue<bool>("UseNlu") && ivrConfig.GetValue<bool>("UseAiPairing"))
{
_logger.LogInformation("Caller ID was recognized, sending to AI pairing immediately");
//await PromptCustomerForAiPairing(callConnection, textToSpeechLocale, callerId);
}
else
{
_logger.LogInformation("Caller ID was recognized, sending to IVR immediately");
await PlayMainMenu(callConnection, textToSpeechLocale, callerId, prerollText);
}


}
}
Expand Down Expand Up @@ -264,15 +235,7 @@ public async Task Handle(CallDisconnected callDisconnected, string callerId)
}
}

public Task Handle(CallTransferAccepted callTransferAccepted, string callerId)
{
throw new NotImplementedException();
}

public Task Handle(CallTransferFailed callTransferFailed, string callerId)
{
throw new NotImplementedException();
}

public async Task Handle(ParticipantsUpdated participantsUpdated, string callerId)
{
Expand Down Expand Up @@ -416,15 +379,7 @@ public async Task Handle(PlayFailed playFailed, string callerId)
}
}

public Task Handle(PlayCanceled playCanceled, string callerId)
{
using (_logger.BeginScope(GetLogContext(playCanceled.CorrelationId, playCanceled.CallConnectionId, playCanceled.OperationContext)))
{
_logger.LogInformation($"PlayCanceled received for OperationContext: '{playCanceled.OperationContext}'");

return Task.CompletedTask;
}
}


public async Task Handle(RecognizeCompleted recognizeCompleted, string callerId)
{
Expand Down
6 changes: 2 additions & 4 deletions CallAutomationTests/ServiceCollectionExtensions.cs
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Original file line number Diff line number Diff line change
Expand Up @@ -17,13 +17,11 @@ public static IServiceCollection AddAllEventGridEventHandlers(this IServiceColle
services.AddSingleton<IEventCloudEventHandler<AddParticipantFailed>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<AddParticipantSucceeded>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<CallConnected>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<CallDisconnected>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<CallTransferAccepted>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<CallTransferFailed>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<CallDisconnected>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<ParticipantsUpdated>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<PlayCompleted>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<PlayFailed>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<PlayCanceled>, CallEventHandler>();

services.AddSingleton<IEventCloudEventHandler<RecognizeCompleted>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<RecognizeFailed>, CallEventHandler>();
services.AddSingleton<IEventCloudEventHandler<RecognizeCanceled>, CallEventHandler>();
Expand Down
21 changes: 4 additions & 17 deletions CallAutomationTests/appsettings.json
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Original file line number Diff line number Diff line change
Expand Up @@ -6,7 +6,7 @@
}
},
"ConnectionStrings": {
"ACS": "%ACS%",
"ACS": "endpoint=https://acs-callautomation.communication.azure.com/;accesskey=cqfE3K8naankZhP+DKkPuz0V/IUqe7WqRzMm3WriAYhA7/oMHEVXiIxxRz7d5aPweiu1IZFsVsL3G551UhhlzA==",
"StorageAccount": ""
},
"IVRText": {
Expand Down Expand Up @@ -38,7 +38,7 @@
"PairingCompleted": "Let me get you connected to someone in our {0} service department who can look into this.",
"PairingCompletedOther": "Let me get you connected to someone who can look into this.",
"CustomerQueryTimeout": "I'm sorry, I wasn't quite able to hear that.",
"PostCallSurvey": "Thank you for staying on the line. How would you rate your customer service experience during this call today? Press 1 for satisfied, 2 for neutral, or 3 for dissatisfied."
// "PostCallSurvey": "Thank you for staying on the line. How would you rate your customer service experience during this call today? Press 1 for satisfied, 2 for neutral, or 3 for dissatisfied."
},
"Queues": {
"AllAgentsQueue": {
Expand Down Expand Up @@ -71,26 +71,13 @@
"UseAiPairing": false,
"UseCustomPhraseRecognition": false,
"PostCallSurvey": true,
"SpeechKey": "",
"SpeechRegion": "",
"SpeechRecognitionLanguage": "en-US",
"CustomerQueryTimeout": 22,
"MainMenuTimeout": 10,
"AccountIdTimeout": 33,
"PostCallSurveyTimeout": 20,
"AudioStreamBufferSize": 2048,
"SegmentationSilenceTimeoutMsForAccountId": 2000,
"SegmentationSilenceTimeoutMsForCustomerQuery": 2000,
"CloseCallOnHangup": false,
"AllowMenuInterrupt": false,
"AnnounceEstimatedWaitTime": true,
"AnnounceEstimatedWaitTimeThreshold": 5,
"RecognizerInitialSilenceTimeout": 10,
"DtmfInterToneTimeout": 5,
"EndCallRecognizePhrases": [ "End Call", "Hang up", "Fourth", "Four", "4", "End the call" ],
"RecognizePhrasesYes": [ "Yes", "One" ],
"RecognizePhrasesNo": [ "No", "Two" ],
"OperatorRecognizePhrases": [ "Operator", "all agents", "any agent", "help" ]
"DtmfInterToneTimeout": 5

},
"AllowedHosts": "*",
"EventGridSecret": "abc123",
Expand Down