🤖 Orchestrate AI | Support Intelligence Agent

Orchestrate AI is an autonomous Support Triage Agent designed to handle complex customer queries for HackerRank, Claude, and Visa. By leveraging Retrieval-Augmented Generation (RAG), the agent provides grounded, fact-based responses while maintaining strict safety guardrails for high-risk issues.

🌟 Key Features

• Autonomous Triage: Automatically classifies tickets into Replied (grounded answers) or Escalated (security, billing, or complex issues).
• RAG Architecture: Processes a knowledge base of 769 articles to ensure 100% grounded responses with automated citations.
• Dual LLM Support: Seamlessly integrated with Google Gemini 2.0 Flash and Groq (Llama 3.3) for extreme speed and reliability.
• Premium Dashboard: A sleek, Glassmorphism-styled command center with real-time triage metrics and a live activity feed.
• Batch Processing: Capable of processing hundreds of tickets in seconds via CSV automation.

🛠️ Technical Stack

• Backend: Python 3.10+, Flask, Pandas
• AI/ML: Google Generative AI (Gemini), Groq API (Llama 3.3)
• Frontend: Vanilla JavaScript (ES6+), Modern CSS (Glassmorphism), FontAwesome
• Environment: Dotenv for secure secret management

🚀 Getting Started

1. Clone the repository

git clone https://github.com/monishad07/orchestrate-ai-support.git
cd orchestrate-ai-support

2. Install dependencies

pip install -r code/requirements.txt
pip install flask flask-cors groq

3. Configure Secrets

Create a .env file in the root directory and add your API keys:

GOOGLE_API_KEY=your_gemini_key
GROQ_API_KEY=your_groq_key

4. Run the Dashboard

python dashboard/server.py

Open http://127.0.0.1:5000 in your browser.

📊 How it Works

1. Retrieval: When a query enters, the system performs a semantic search over the local Markdown corpus.
2. Analysis: The LLM analyzes the query against the retrieved context and applies Safety Guardrails.
3. Action:
   • If a solution is found: The agent generates a cited response.
   • If a risk is detected (e.g., Billing/Security): The agent Escalates the ticket to a human manager.

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Built with ❤️ for the HackerRank Orchestrate Hackathon.