Add Slack support documentation and sidebar entry

docs/getting-started/slack-support.mdx

@@ -0,0 +1,84 @@
+---
+sidebar_position: 4
+title: Get Support on Slack
+---
+
+# Get Support on Slack
+
+Join our [Permit.io Slack community](https://io.permit.io/docs-to-slack) to get help, share your experiences, and connect with other developers using Permit.
+
+
+![Slack general channel](/img/slack/slack-1.png)
+
+## AI-Powered Support
+
+Our Slack workspace features an **AI support agent** that can answer your questions instantly. The AI agent is trained on our documentation and can help you with:
+
+- Code examples and SDK usage
+- Policy configuration
+- Troubleshooting common issues
+- Quick answers to technical questions
+
+Simply ask your question in any channel, and the AI agent will provide helpful responses based on our extensive documentation.
+To re-trigger the AI agent, tag `@Permit.io AI Agent` in your message.
+
+## Key Channels
+
+Our Slack workspace is organized into several channels to help you find the right place for your questions:
+
+### #permit-saas
+Get support for Permit.io's SaaS platform, including:
+- Account and workspace setup
+- API and SDK questions
+- Policy modeling and enforcement
+- Integration assistance
+
+### #opal
+Discussions about [OPAL (Open Policy Administration Layer)](https://www.opal.ac/), Permit's open-source policy administration solution:
+- OPAL architecture and deployment
+- Troubleshooting OPAL-related issues
+
+### #general
+General discussions about authorization, access control, and Permit.io:
+- Best practices and patterns
+- Community discussions
+- Feature requests and feedback
+- Non-technical questions
+
+### #announcements
+Stay updated with the latest news:
+- Product updates and new features
+- Release notes and version announcements
+- Important community updates
+
+## Slack Commands
+
+We've added custom commands to help you manage support requests:
+
+
+### `/permit-ticket-status`
+Check the status of your support tickets directly from Slack:
+
+- View all your open tickets
+- Check the status of a specific ticket
+- Get updates on ticket progress
+
+**Usage:** Type `/permit-ticket-status [ticket-id]` to check a specific ticket.
+
+### `/permit-escalate` - Pro/Enterprise Support Only
+Use this command in private channels to escalate an issue to our support team. This command:
+
+- Creates a support ticket from your Slack message
+- Connects you directly with our support engineers
+- Works in private channels or DMs (not in public channels)
+
+**Usage:** Type `/permit-escalate` followed by your question or issue description.
+
+## Getting Started
+
+1. **[Join our Slack workspace](https://io.permit.io/docs-to-slack)**
+2. Introduce yourself in `#general` (optional but encouraged!)
+3. Post your questions in the relevant channel
+4. Use the AI agent for quick answers.
+
+We're here to help you succeed with Permit.io!

sidebars.js

@@ -135,6 +135,11 @@ const sidebars = {
             "how-to/build-policies/abac/time-based-role",
           ],
         },
+        {
+          type: "doc",
+          id: "getting-started/slack-support",
+          label: "Get Support on Slack",
+        },
       ],
     },
     {