Passionate about building intelligent ISP systems, AI-powered call centers, and reliable network infrastructure. Turning complex technical challenges into smooth customer experiences.
DishHome AI Call Center — Building a complete AI-powered ISP support system using Ollama, Real-time STT/TTS, and FreeSWITCH.
Networking & ISP
GPON • OLT Configuration • MikroTik • Cisco • Nokia • Observium • Nagios • Cacti • PPPoE • Fiber Optics
AI & Voice Systems
Ollama • Faster-Whisper (STT) • Piper TTS • LangGraph • FreeSWITCH • Real-time Audio
Development & Automation
Python • FastAPI • Docker • Bash • Git • DevOps • CI/CD
Customer Support Supervisor
Dish Media Network Pvt. Ltd — Kathmandu, Nepal (2022 – 2024)
- Reduced incident response time by 30% through integrated monitoring + automated alerts
- Designed escalation workflows and technical SOPs
Technical Supervisor
WorldLink Communications Ltd — Kathmandu, Nepal (2019 – 2022)
- Designed redundant networks and failover systems
- Led large-scale GPON, mesh router, and enterprise deployments
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MSc in Information Technology (Project Management) (Ongoing)
University of the West of Scotland, UK -
BSc in Computer Science & Information Technology (Networking)
Asian College of Higher Studies, Kathmandu
🔥 DishHome AI Call Center (In Progress)
Advanced AI Voice Agent for ISP support with real-time telephony, diagnostics, and ticketing.
Other Projects
- Network Monitoring & Automation Tools
- Zero Trust Security Implementation
- DevOps & CI/CD Pipelines