feat: Support Ticket System with Risk Assessment (#464)#587
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RUKAYAT-CODER merged 3 commits intoMay 29, 2026
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…code#462) - Add consent domain service (src/lib/consent/): types, Zustand store, API client, and constants with 1-year TTL and localStorage persistence - Add dedicated consent API endpoint (src/app/api/v1/consent/route.ts): edge-runtime GET/PUT/DELETE with rate limiting and Zod validation - Add CookieConsentBanner: fixed bottom bar with accept-all, reject, and manage-preferences actions; hidden once a valid decision exists - Add CookiePreferencesModal: granular per-category toggles (necessary, analytics, functional, marketing) using the existing Modal component - Wire CookieConsentBanner into RootProviders as a lazy dynamic import (ssr: false) to avoid blocking initial render
rinafcode#462)" This reverts commit 95e1d99.
- Add ticket domain service (src/lib/tickets/): Zod-validated types for tickets, risk levels, and categories; deterministic risk-engine scoring tickets 0-100 across priority, category, and keyword signals; Zustand store for client-side cache with API helpers - Add ticket API microservice (src/app/api/v1/tickets/): edge-runtime GET/POST list+create route and GET/PATCH/DELETE per-ticket route; risk assessment runs automatically on create and re-runs on priority change - Add UI components (src/components/tickets/): RiskBadge with colour-coded levels, TicketForm with category/priority selectors, TicketList showing risk badge + expandable risk factors for high/critical tickets - Add /support page wiring TicketForm and TicketList together
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Summary
Implements a Support Ticket System with an automated Risk Assessment engine that scores and classifies every ticket on submission.
Changes
Domain service
src/lib/tickets/types.ts— Zod-validated schemas for tickets, risk levels (low/medium/high/critical), categories, and prioritiesrisk-engine.ts— Deterministic scoring engine (0–100) weighing priority, category, and keyword signals (security, data loss, financial, auth, urgency, outage, broad impact); maps score to risk levelstore.ts— Zustand client cache + typed API helpers (fetchTickets, createTicket, updateTicket)API microservice
src/app/api/v1/tickets/route.ts— Edge-runtime GET (list) / POST (create + auto risk-assess) with rate limiting and Zod validation[id]/route.ts— GET / PATCH (update + re-assess on priority change) / DELETE per-ticketUI layer
src/components/tickets/RiskBadge— colour-coded pill (green/yellow/orange/red) with optional score displayTicketForm— accessible form with category/priority selectorsTicketList— ticket cards showing risk badge, status, and expandable risk factors for high/critical ticketsPage
src/app/support/page.tsx— wires form and list togetherRisk Assessment Model
Acceptance Criteria
Closes #464