Live Heart Rate stream fails to update on Whoop 5.0/MG, while historical/periodic sync continues working normally

[Veritas1337]

NOOP version

11.8.0

Platform

Android

OS version

Ansroid 17 latest beta

WHOOP strap / Oura ring model

WHOOP MG

Where the data is coming from

Live Bluetooth (WHOOP strap connected)

Test Centre profile

Not a test-mode bug

What happens

The app experiences an issue where the live heart rate stream stops updating and displays as "Missing" (despite an active full strap stream and bond). However, periodic historical data synchronization—such as the 5-minute interval heart rate data used for the charts on the home screen—continues to fetch and sync successfully. When this live stream failure occurs, standard troubleshooting steps (app restart, toggling Bluetooth, restarting the band, or a full phone reboot) do not resolve the problem.

What you expected instead

The live heart rate stream should update in real-time alongside the background historical sync. If the live stream drops, it should automatically recover or reconnect.

Steps to reproduce

1.Connect the strap to the app (Full Bond / Live session active).
2. Observe that the home screen / historical charts successfully pull and update periodic heart rate data (e.g., 5-minute averages).
3. 3.avigate to the live console and observe that the live heart rate value remains missing or stuck, even though historical syncing works fine.
4. 4. Attempt recovery via Bluetooth toggle, app restart, band reboot, or complete phone reboot (observe that the live stream issue persists).

Archiv.zip

Strap log

Before you submit

• I attached my exported NOOP .zip (not a screenshot of the Live screen). If my bug is a clearly reproducible UI issue I described exactly how to see it instead.
• I attached or pasted a strap log above — or my bug is a clearly reproducible UI issue that doesn't need one (e.g. a typo, a button that does nothing) and I've described exactly how to see it.
• I checked the Troubleshooting guide — especially "history syncs but no data" (most often the strap isn't banking history to flash; charge it to 100% and reconnect).
• I checked the FAQ and — if I'm on a WHOOP 5.0 / MG — the 5.0/MG status page, or — if I'm on an Oura ring — the Oura ring support table, and this isn't an already-known limit (e.g. SpO₂, recovery/sleep on the 5/MG, or no Recovery / HRV on a ring-only day).
• I've left out anything personal (strap serial, account email, raw export).