sailiasoftware · mintlify · Apr 18, 2026
diff --git a/activities/activities.mdx b/activities/activities.mdx
@@ -16,7 +16,11 @@ Sailia supports three types of activities:
 | **Hires** | Equipment or resource rentals for a defined duration, such as kayak hire or wetsuit rental |
 | **Events** | One-off or recurring events with attendee management, such as a beach clean-up or open day |
 
-All three types share the same booking and payment flow. The main differences are in how scheduling and capacity work.
+All three types share the same booking and payment flow. The main differences are in how scheduling and capacity work:
+
+- **Courses** have a fixed schedule with specific start times. You define when each session runs and how many sessions make up the course. Customers book individual sessions or the full course.
+- **Hires** are time-slot based. You define the available hours and duration options, and customers choose their preferred slot.
+- **Events** are typically one-off or annual occasions. You set the date, time, and attendee capacity.
 
 ## Create an activity
 
@@ -61,15 +65,9 @@ Each activity session has a maximum capacity. As customers book, the available s
 
 ## Add-ons
 
-Add-ons are optional extras that customers can purchase alongside an activity booking. Examples include equipment hire, photography packages, or meal upgrades.
-
-When creating an add-on:
-
-1. Give it a name, description, and price.
-2. Link it to one or more activities.
-3. Choose whether it is per-person or per-booking.
+Add-ons are optional extras that customers can purchase alongside an activity booking. Examples include equipment hire, photography packages, or meal upgrades. Each add-on can be charged per person or per booking.
 
-Add-ons appear during the checkout flow and are included in the order total. They are also eligible for [discount codes](/pricing/discount-codes) if configured.
+See [add-ons](/activities/add-ons) for a full guide on creating, managing, and pricing add-ons.
 
 ## Accounting categories
 
@@ -78,10 +76,16 @@ If you use the [Xero accounting sync](/integrations/accounting-sync), assign an
 ## Related guides
 
 <Columns cols={2}>
+  <Card title="Add-ons" icon="puzzle-piece" href="/activities/add-ons">
+    Offer optional extras alongside activity bookings.
+  </Card>
   <Card title="Online bookings" icon="globe" href="/activities/online-bookings">
     Learn how customers book activities through your booking page.
   </Card>
   <Card title="Waitlists" icon="user-plus" href="/activities/waitlists">
     Manage demand when activities are fully booked.
   </Card>
+  <Card title="Seasonal scheduling" icon="snowflake" href="/activities/seasonal-scheduling">
+    Manage seasonal availability and holiday schedules.
+  </Card>
 </Columns>
diff --git a/activities/add-ons.mdx b/activities/add-ons.mdx
@@ -0,0 +1,93 @@
+---
+title: Add-ons
+description: Offer optional extras like equipment hire, photography packages, or meal upgrades alongside activity bookings.
+keywords: ['add-ons', 'extras', 'upsell', 'per-person', 'per-booking', 'activity add-ons']
+---
+
+Add-ons are optional extras that customers can purchase alongside an activity booking. Use them to upsell equipment hire, photography packages, meal upgrades, or any other complementary product.
+
+## How add-ons work
+
+1. You create an add-on and link it to one or more activities.
+2. During checkout, customers see the available add-ons for their selected activity.
+3. They choose which add-ons to include and the quantity.
+4. The add-on cost is included in the order total and processed in the same transaction.
+
+## Create an add-on
+
+<Steps>
+  <Step title="Open the add-ons section">
+    Navigate to your activities dashboard and select **Add-ons**.
+  </Step>
+  <Step title="Create a new add-on">
+    Click **Create Add-on** and enter the add-on name, description, and price.
+  </Step>
+  <Step title="Choose the pricing model">
+    Select whether the add-on is charged **per person** or **per booking**:
+
+    | Pricing model | How it works |
+    | --- | --- |
+    | **Per person** | The price is multiplied by the number of participants. For example, a wetsuit hire at $10 per person costs $40 for a group of 4 |
+    | **Per booking** | A flat fee charged once regardless of how many participants are in the booking. For example, a group photo package at $25 |
+  </Step>
+  <Step title="Link to activities">
+    Select which activities this add-on applies to. The add-on only appears during checkout for the linked activities.
+  </Step>
+  <Step title="Save">
+    Click **Save** to make the add-on available.
+  </Step>
+</Steps>
+
+## Add-ons at checkout
+
+When a customer books an activity with linked add-ons, they see the available extras during the checkout flow. Customers can:
+
+- Select which add-ons they want
+- Adjust the quantity for per-person add-ons
+- See the running total update in real time
+
+Add-ons are displayed after the customer selects their activity session and before they proceed to payment.
+
+## Add-ons for group bookings
+
+For [group bookings](/activities/group-bookings), add-on pricing depends on the pricing model:
+
+- **Per-person add-ons** are multiplied by the number of participants in the group
+- **Per-booking add-ons** are charged once for the entire group
+
+## Discounts on add-ons
+
+Add-ons are eligible for [discount codes](/pricing/discount-codes) if you include them in the discount's product eligibility settings. This lets you create promotions that cover the full booking experience, including extras.
+
+## Accounting categories
+
+If you use the [Xero accounting sync](/integrations/accounting-sync), you can assign an accounting category to each add-on. This determines how add-on revenue is categorized on Xero invoices, including the correct VAT rate and account code.
+
+## Managing add-ons
+
+From the add-ons dashboard, you can:
+
+- **Edit** an add-on's name, description, price, or linked activities at any time
+- **Deactivate** an add-on to stop it from appearing at checkout without deleting it
+- **View** which activities an add-on is linked to
+
+<Note>
+  Changes to an add-on's price only affect future bookings. Existing bookings retain the price that was charged at the time of purchase.
+</Note>
+
+## Related guides
+
+<Columns cols={2}>
+  <Card title="Activities" icon="calendar" href="/activities/activities">
+    Create activities and configure their settings.
+  </Card>
+  <Card title="Group bookings" icon="users" href="/activities/group-bookings">
+    How add-ons work with group bookings.
+  </Card>
+  <Card title="Discount codes" icon="tag" href="/pricing/discount-codes">
+    Create discounts that apply to add-ons.
+  </Card>
+  <Card title="Online bookings" icon="globe" href="/activities/online-bookings">
+    How add-ons appear during checkout.
+  </Card>
+</Columns>
diff --git a/activities/group-bookings.mdx b/activities/group-bookings.mdx
@@ -36,7 +36,7 @@ You can check waiver completion status for each participant from the [booking de
 
 ## Add-ons for groups
 
-[Add-ons](/activities/activities#add-ons) configured as **per-person** are multiplied by the number of participants. Add-ons configured as **per-booking** are charged once regardless of group size.
+[Add-ons](/activities/add-ons) configured as **per-person** are multiplied by the number of participants. Add-ons configured as **per-booking** are charged once regardless of group size.
 
 ## Managing group bookings
 

diff --git a/api-reference/ota-core.mdx b/api-reference/ota-core.mdx
@@ -152,22 +152,6 @@ Retrieve the waiver questions associated with an activity. Use this to display r
 GET /api/v2/ota/adventuro/questions/{ActivityID}
 ```
 
-### Responses
-
-| Status | Description |
-| --- | --- |
-| **200** | List of available timeslots |
-| **400** | Invalid `ActivityID` |
-| **422** | Missing `Date` parameter |
-
-## Get waiver questions
-
-Retrieve the waiver questions associated with an activity. Use this to display required forms to customers before they complete a booking.
-
-```
-GET /api/v2/ota/core/questions/{ActivityID}
-```
-
 ### Path parameters
 
 | Parameter | Type | Description |

diff --git a/customers/importing-customers.mdx b/customers/importing-customers.mdx
@@ -0,0 +1,55 @@
+---
+title: Importing customers
+description: Import customer and contact data into Sailia using CSV files.
+keywords: ['import', 'CSV', 'customer import', 'contacts', 'migration', 'bulk import']
+---
+
+You can import customer and contact data into Sailia using CSV files. This is useful when migrating from another system, adding a batch of contacts to your [marketing audience](/customers/marketing), or bulk-importing membership records.
+
+## Import contacts
+
+<Steps>
+  <Step title="Prepare your CSV file">
+    Create a CSV file with your customer data. Include columns for name and email address at a minimum.
+  </Step>
+  <Step title="Open the import tool">
+    Navigate to the section where you want to import data (for example, the audience section for marketing contacts or the membership section for bulk member imports).
+  </Step>
+  <Step title="Upload the file">
+    Select your CSV file and upload it. Sailia maps the columns to the relevant fields.
+  </Step>
+  <Step title="Review and confirm">
+    Review the import preview to verify the data looks correct before confirming.
+  </Step>
+</Steps>
+
+## What you can import
+
+| Data type | Where to import | Notes |
+| --- | --- | --- |
+| **Marketing contacts** | Audience section | Adds contacts to your newsletter and campaign audience |
+| **Membership records** | Memberships section | Bulk-import members with plan ID, billing dates, member numbers, add-ons, and notes |
+
+## Important notes
+
+<Warning>
+  Importing contacts through a CSV upload does not resubscribe contacts who have previously unsubscribed from your marketing communications. Their unsubscribe preference is preserved.
+</Warning>
+
+- **Duplicate handling** — if a contact with the same email address already exists, the import updates their record rather than creating a duplicate
+- **Email validation** — rows with invalid email addresses are skipped during import
+- **Encoding** — save your CSV file with UTF-8 encoding to avoid issues with special characters
+
+## Related guides
+
+<Columns cols={2}>
+  <Card title="Marketing and audience" icon="bullhorn" href="/customers/marketing">
+    Manage your audience and grow your subscriber list.
+  </Card>
+  <Card title="Memberships" icon="id-card" href="/pricing/memberships">
+    Set up membership plans and manage members.
+  </Card>
+  <Card title="Customer management" icon="users" href="/customers/overview">
+    View and manage customer profiles.
+  </Card>
+</Columns>
diff --git a/customers/waivers.mdx b/customers/waivers.mdx
@@ -31,14 +31,20 @@ Waivers let you collect acknowledgements, consent forms, and supporting document
 
 | Content type | Description |
 | --- | --- |
-| **Text** | Static text shown to the customer, such as terms and conditions or safety instructions |
-| **Checkbox** | A tick box the customer must check to confirm agreement |
+| **Text** | A short text field for collecting brief responses, such as a name or allergy information |
+| **Long text** | A multi-line text field for longer responses, such as medical details or special requirements |
+| **Multiple choice** | A single-select question where the customer picks one option from a list |
+| **Multi-select** | A question where the customer can pick multiple options from a list |
+| **Checkbox** | A tick box the customer must check to confirm agreement, such as terms and conditions acceptance |
+| **Date** | A date picker field for collecting dates, such as a date of birth |
 | **Signature** | A digital signature field |
 | **File upload** | A field where customers can attach documents — see [file uploads](/customers/file-uploads) for supported formats and size limits |
 
+You can also add **static text blocks** to display terms and conditions, safety instructions, or other information that does not require a response.
+
 ## Required fields
 
-When you add a question to your waiver — including text, long text, multiple choice, multi-select, checkbox, date, and file upload fields — you can toggle it as **required**. Required questions must be completed before the customer can submit the waiver. Use this to ensure you always collect critical information like medical declarations or proof of qualifications.
+When you add a question to your waiver, you can toggle it as **required**. Required questions must be completed before the customer can submit the waiver. Use this to ensure you always collect critical information like medical declarations or proof of qualifications.
 
 ## Send a waiver to customers
 

diff --git a/docs.json b/docs.json
@@ -20,6 +20,7 @@
               "getting-started/overview",
               "getting-started/setup-checklist",
               "getting-started/account-settings",
+              "getting-started/branding",
               "getting-started/booking-page",
               "getting-started/embedding",
               "getting-started/locations"
@@ -29,6 +30,7 @@
             "group": "Activities and scheduling",
             "pages": [
               "activities/activities",
+              "activities/add-ons",
               "activities/online-bookings",
               "activities/managing-bookings",
               "activities/group-bookings",
@@ -44,6 +46,7 @@
               "customers/overview",
               "customers/customer-accounts",
               "customers/family-accounts",
+              "customers/importing-customers",
               "customers/waivers",
               "customers/file-uploads",
               "customers/notifications",
@@ -83,6 +86,7 @@
             "group": "Staff and operations",
             "pages": [
               "staff/management",
+              "staff/qualifications",
               "staff/permissions",
               "staff/auto-timesheets",
               "staff/availability",
@@ -104,6 +108,7 @@
             "pages": [
               "help/common-tasks",
               "help/customer-guide",
+              "help/data-privacy",
               "help/faq",
               "help/troubleshooting",
               "help/contact"

diff --git a/getting-started/branding.mdx b/getting-started/branding.mdx
@@ -0,0 +1,80 @@
+---
+title: Branding and appearance
+description: Customize how your booking page looks with your business logo, colors, and branding.
+keywords: ['branding', 'logo', 'appearance', 'customization', 'booking page design', 'brand colors']
+---
+
+Your booking page is the first thing customers see when they visit your online storefront. Sailia lets you customize the appearance so it matches your brand identity.
+
+## Business logo
+
+Your logo appears at the top of your booking page and in customer-facing emails.
+
+<Steps>
+  <Step title="Open account settings">
+    Navigate to **Settings** in your Sailia dashboard.
+  </Step>
+  <Step title="Upload your logo">
+    In the branding section, upload your business logo. Use a high-resolution image with a transparent background for the best results.
+  </Step>
+  <Step title="Save">
+    Click **Save** to apply your logo across the booking page and email communications.
+  </Step>
+</Steps>
+
+<Tip>
+  Use a logo image that is at least 200px wide. PNG or SVG formats with transparent backgrounds work best.
+</Tip>
+
+## Booking page layout
+
+Your booking page is automatically generated based on your activities, products, and settings. Customers see:
+
+- **Your business logo and name** at the top of the page
+- **Activity listings** with images, descriptions, and availability
+- **A calendar view** showing available sessions
+- **Real-time availability** that updates as bookings come in
+- **A responsive layout** that works on desktop, tablet, and mobile devices
+
+## Activity images and descriptions
+
+Each activity on your booking page displays the images and description you configure in the [activities section](/activities/activities). To make a good impression:
+
+- Use clear, high-quality images that show the activity in action
+- Write concise descriptions that explain what the customer can expect
+- Highlight what is included (equipment, instruction, duration)
+- Mention any prerequisites or requirements
+
+## Checkout customization
+
+Control which items are available for purchase on your booking page from your [account settings](/getting-started/account-settings#booking-page-settings):
+
+- Activities and sessions
+- [Shop products](/point-of-sale/shop-products)
+- [Memberships](/pricing/memberships)
+- [Gift cards](/pricing/gift-cards)
+- [Donations](/payments/donations)
+
+## Sharing your booking page
+
+Promote your booking page through multiple channels:
+
+| Channel | How to share |
+| --- | --- |
+| **Direct link** | Share your booking page URL on social media, in emails, or on printed materials |
+| **Website embed** | Embed your booking page on your website using an [iframe](/getting-started/embedding) |
+| **Newsletter forms** | Add a [newsletter signup form](/customers/newsletter-forms) to your website to grow your audience |
+
+## Related guides
+
+<Columns cols={2}>
+  <Card title="Your booking page" icon="browser" href="/getting-started/booking-page">
+    How your public booking page works.
+  </Card>
+  <Card title="Embedding" icon="code" href="/getting-started/embedding">
+    Add your booking page to your website.
+  </Card>
+  <Card title="Account settings" icon="gear" href="/getting-started/account-settings">
+    Configure your business profile and settings.
+  </Card>
+</Columns>