Obsessed with Cloud & Security — If it runs in the cloud, I want to build and secure it
- 🌱 Learning Never Stops 🚀
- 🤔 Working as a Senior Technical Support Engineer at Wasabi Technologies LLC.
- 🎓 Pursued a Masters Degree in Computer Science at Arizona State University.
- 💼 Worked as a Software Engineer at Yardi Systems, DevOps Engineer Intern at Emetric,Software Engineer Intern at Tesla.
- 🌱 Learning more about Cloud Computing, DevOps and Security.
- 📫 How to reach me: Mail me at chineswarali@gmail.com (mailto:chineswarali@gmail.com)
- ✍️ Cloud explorer | Builder | Blogger
- 👨💻 Check out my personal portfolio : Portfolio
🧠 Let's talk about my profile.
- Cloud Support Engineer with 3+ years of experience solving complex infrastructure challenges across AWS, S3-compatible object storage, IAM, networking, REST APIs, and distributed systems.
- Passionate about building automation and developer tools using Python, with experience creating internal solutions that improve operational efficiency, simplify workflows, and enhance customer support.
- Strong collaborator who enjoys debugging production issues, performing root cause analysis, and working cross-functionally with Engineering, Product, and Customer Success teams to deliver scalable, customer-focused solutions.
🎓 Let's Talk about my qualifications.
Master of Science in Computer Science
Arizona State University, Tempe, AZ GPA : 3.7/4.0
Relevant Coursework: Cloud Computing, Mobile Computing, Distributed Database Systems, Semantic Web Mining, Foundations of Algorithm
Bachelor of Engineering in Electronics and Telecommunications
Pune Institute of Computer Technology, Pune, India GPA : 8.62/10.0
Relevant Coursework: Data Structure, Algorithms,Machine Learning
💼 Let's Talk about my experiences.
Senior Technical Support Engineer (October 2023 – Present)
- Resolved 3,000+ enterprise customer cases and 250+ high-severity incidents, troubleshooting cloud storage, networking, authentication, and API issues while consistently delivering excellent customer outcomes.
- Served as a Subject Matter Expert (SME) for AWS-compatible S3 Object Storage, leading technical investigations, reproducing customer issues, analyzing server logs with Kibana, and leveraging Grafana and Prometheus to diagnose performance and infrastructure issues.
- Assisted enterprise customers with AWS security including IAM, STS, KMS, MFA, bucket policies, access management, and secure authentication workflows.
- Troubleshot integrations between Wasabi Object Storage and enterprise backup solutions including Veeam, Acronis, Nakivo, Rubrik, Commvault, MSP360, and Veritas, resolving API compatibility and interoperability issues.
- Built Python automation tools to streamline internal support workflows, improve operational efficiency, and reduce manual effort.
- Partnered with Engineering, Product, Sales, and Customer Success teams to perform root cause analysis, drive product improvements, contribute documentation, and resolve critical customer escalations.
- Mentored new engineers, led customer debugging sessions, and participated in on-call rotations supporting production environments. Technologies: AWS, Amazon S3, IAM, STS, KMS, MFA, Python, Linux, REST APIs, Kibana, Grafana, Prometheus, Git, SQL, Cloud Computing, Networking
Tesla, Lathrop,California
Software Engineer Intern (Feb'23 - May'23)
- Creating data pipeline using Python, REST API framework for Service Manufacturing and Mega factory operations.
- Establishing consistent data warehouse, data mark through data manipulation processes and ETL pipeline.
- DevelopingimpactfuldatavisualizationwithTableau,ReactandWebforexecutives.
- Developing new data tools and web application with Flask and Django for process optimization and improving Tesla service efficiency.
- Technologies - Python,SQL,AWS,Flask,Django,WebDevelopment,React.js,JavaScript,Kubernetes,Docker,R,
MachineLearning, Automation.
W.P. Carey School of Business,ASU, Tempe
Department Research Lab Coordinator (Jan'23 - Feb'23)
- The Department of Management & Entrepreneurship in the W.P. Carey School of Business is searching for a Department Research Lab Coordinator to help students,faculty and doctoral students in the lab.
University Academic Success Program,ASU, Tempe
Subject Area Tutor (Aug'22 - Nov'22)
- Tutoring students in Maths, C,C++,Java, Python, Databases, Information Systems,Excel,Matlab,R.
Emetric, San Antonio,Texas
DevOps Engineer Intern (May'22 - Aug'22)
- Worked on developing operations, automating operational processes, managing continuous delivery systems, and maintaining cloud services.
- Setup CI/CD pipelines using Gitlab and Azure Pipelines.
- Deployed and Troubleshoot .NET Core, NodeJS applications and Microservices in Azure Kubernetes Service (AKS).
- Technologies - Microsoft Azure, DevOps, Python, Bash, Git
Arizona State University, Tempe, AZ
Graduate Statistics Tutor (Jan'22 - May'22)
- Tutored 150+ students in the areas of Statistics,Data Analysis,Data Visualization using hypothesis testing (T-test,ANOVA test) and regression models (Logistic, Linear) with the help of Python,SPSS,RStudio,TABLEAU,Microsoft Excel and MATLAB.
Yardi Systems, Pune, India
Software Engineer (Aug'19 - Aug'20)
- Development - Worked extensively on end-to-end execution of data migration projects involving ETL, data mapping, conversions. Gathering business requirements, designing and developing various customize reports. Handled large sets of data cleaning and data manipulations in CRM/Voyager product of Yardi.
- Ownership - Resolved data issues related to Balance sheet, Income statement, Ledger Reports, Financial aging reports. Collaborate with management and peers to address complex client requests and resolve issues.
- Mentoring - Delivered training to new employees on Yardi’s product features, in house reporting tool YSR.
- Customer Support - Resolved a total of 750+ critical cases and modification cases. Worked closely
with consultants and account managers post live conversion to provide any required technical support.
- Technologies - Python, SQL, MS SQL Server, C#, .Net, SSRS, Excel
🤔 Wanna see my credentials?
- 👔 [LinkedIn] : https://www.linkedin.com/in/swaralichine/
- 💻 [GitHub]: https://github.com/swaralichine
- ✍️ [Medium]: https://medium.com/@chineswarali
🏢 Wanna see my portfolio?