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airline-analytics

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End-to-end machine learning project to predict airline customer satisfaction using XGBoost, Random Forest and Neural Networks, combining EDA, PCA and SHAP explainability to identify the service, customer and travel variables that most strongly influence satisfaction and support data-driven service improvement strategies.

  • Updated Apr 6, 2026
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Customer segmentation of East–West Airlines frequent flyer data using K-Means and Hierarchical Clustering. The project identifies optimal customer segments based on flying behavior, reward usage, and credit card activity, and provides data-driven business inferences for targeted marketing strategies.

  • Updated Jan 11, 2026
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