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Query.in

Crowd-sourced FAQ Generation & P2P Query Resolution Platform

Node.js React MongoDB Socket.IO Gemini Groq

Query.in is a MERN stack platform where interns ask questions that can't be answered by the knowledge base. Questions escalate through a peer-review pipeline, get rated, and ultimately get resolved by moderators or admins.

Project Overview

Attribute Value
Stack MongoDB, Express.js, React (Vite), Node.js, Tailwind CSS, Socket.IO, Gemini + Groq LLM APIs
Design Strict Black (#000000) & White (#FFFFFF) theme with Yellow (#FFD000) highlight for alerts, Gold (#FFD700) for rating stars, Red (#DC2626) for critical warnings, rounded-xl corners (16px), soft shadows, modern SaaS aesthetic
Auth JWT-based with bcrypt password hashing
Roles Admin, Moderator, Intern
Max Output Tokens 2000 per LLM response
Query Cap 5 unresolved queries per intern
Real-Time Sync 100% synchronized via Socket.IO - Dashboards, APIs, and FAQs update instantly without refreshing

FAQ Architecture

Core Workflow

graph TD
    %% ========================================
    %% 1. AUTHENTICATION & NAVIGATION
    %% ========================================
    Start[User visits Query.in] --> Login{Authenticated?}
    Login -- No --> LoginPage[Login Page]
    LoginPage --> AuthCheck{Check Role JWT}
    Login -- Yes --> AuthCheck
    
    AuthCheck -- Intern --> InternDash[Intern Dashboard]
    AuthCheck -- Moderator --> ModDash[Moderator Dashboard]
    AuthCheck -- Admin --> AdminDash[Admin Dashboard]
    
    %% ========================================
    %% 2. EXPLORE FAQS
    %% ========================================
    InternDash --> ExploreFAQ[Explore FAQs Page]
    ExploreFAQ --> CategoryFilter[Filter by Category / Global Search]
    CategoryFilter --> ReadFAQ[Read FAQ / Query Deflected]
    
    %% ========================================
    %% 3. ASK AI & SANITY CHECKS
    %% ========================================
    InternDash --> AskAI[Ask AI Portal]
    AskAI --> TypeQuery[User Types Question]
    TypeQuery --> Debounce[Debounced Auto-Complete Search]
    Debounce --> SuggestionMatch{RAG Match?}
    
    SuggestionMatch -- "Yes (clicks suggestion)" --> ReadFAQ
    
    SuggestionMatch -- "No (clicks submit)" --> SubmitQuery[Submit Full Question]
    SubmitQuery --> SanityCheck{Input Valid? <br/>Length > 2, No Garbage}
    SanityCheck -- No --> RejectGarbage[Reject: 400 Bad Request]
    SanityCheck -- Yes --> RAGSearch[Backend RAG Search Index]
    
    %% ========================================
    %% 4. AI MODERATION PIPELINE
    %% ========================================
    RAGSearch --> RAGMatch{Confidence > 50%?}
    RAGMatch -- Yes --> ReturnFAQ[Return Internal FAQ Answer]
    ReturnFAQ --> VoteFAQ{Intern Upvote?}
    VoteFAQ -- Yes --> Resolved1[Status: RAG Resolved]
    VoteFAQ -- No --> LLM
    
    RAGMatch -- No --> LLM[LLM Pipeline Triggered]
    LLM --> Gemini[Query Gemini 3.5-flash]
    Gemini --> GeminiCheck{Fails/Timeout?}
    GeminiCheck -- Yes --> Groq[Fallback to Groq LLaMA]
    GeminiCheck -- No --> ShowAnswer[Show AI Generated Answer]
    Groq --> ShowAnswer
    ShowAnswer --> VoteAI{Intern Upvote?}
    
    VoteAI -- Yes --> Resolved2[Status: LLM Resolved]
    VoteAI -- No --> SpamCheck
    
    %% ========================================
    %% 5. ESCALATION & SPAM PREVENTION
    %% ========================================
    SpamCheck{Similar Query<br/>Already in Queue?}
    SpamCheck -- Yes --> BlockSpam[Block: Duplicate Query Detected]
    SpamCheck -- No --> CheckCap{Active Queries >= 5?}
    
    CheckCap -- Yes --> BlockCap[Block: Escalation Limit Reached]
    CheckCap -- No --> AddToQueue[Added to Peer Queue<br/>Status: Pending]
    
    AddToQueue --> NoFaqTracking[Log in NoFaq Tracking Collection]
    NoFaqTracking --> NoFaqCount{Hits 10 Occurrences?}
    NoFaqCount -- Yes --> AlertAdmin[AI Suggestion:<br/>Alert Admin to Create FAQ]
    NoFaqCount -- No --> WaitPeer[Query Visible to Peer Crowd]
    
    %% ========================================
    %% 6. CROWD-SOURCED PEER QUEUE
    %% ========================================
    WaitPeer --> PeerAnswers[Peers Submit Answers]
    PeerAnswers --> MaxPeers{Max 5 Peers Reached?}
    MaxPeers -- No --> MorePeers[Accept More Answers]
    MaxPeers -- Yes --> WaitRating[Lock to New Answers]
    
    WaitPeer --> AuthorRates[Query Author Reviews & Rates]
    AuthorRates --> RatingValue{Rating / Flags}
    
    %% Rating Logic
    RatingValue -- "5 Stars" --> Lock5[Lock Query Instantly]
    Lock5 --> HubHigh[Resolve Hub: Pending Resolution]
    
    RatingValue -- "4 Stars" --> HubHigh
    
    RatingValue -- "1-3 Stars" --> Check5[Has 5 Low Responses?]
    Check5 -- Yes --> LockLow[Lock Query]
    LockLow --> HubLow[Resolve Hub: Low-Rated Queue]
    Check5 -- No --> TimeCheck[24 hours passed?]
    TimeCheck -- Yes --> HubStagnant[Resolve Hub: Stagnant Queue]
    
    %% Ambiguous Logic
    RatingValue -- "Mark Ambiguous" --> StrikeCheck{3 Peers Marked?}
    StrikeCheck -- Yes --> LockAmb[Lock Query: 3-Strike]
    LockAmb --> NotifyAuthor[Notify Intern to Rephrase]
    LockAmb --> HubAmb[Resolve Hub: Ambiguous Queue]
    
    %% ========================================
    %% 7. ADMIN / MODERATOR RESOLVE HUB
    %% ========================================
    ModDash --> ResolveHub[Admin & Moderator Resolve Hub]
    AdminDash --> ResolveHub
    
    HubHigh --> ResolveHub
    HubLow --> ResolveHub
    HubStagnant --> ResolveHub
    HubAmb --> ResolveHub
    
    ResolveHub --> HubAction{Action Taken}
    
    HubAction -- "Warn Intern" --> IssueWarning[Add Strike to Warning System]
    IssueWarning --> DisableCheck{5 Warnings?}
    DisableCheck -- Yes --> BanUser[Disable User Account]
    
    HubAction -- "Delete" --> Trash[Delete Query Permanently]
    
    HubAction -- "Approve / Override" --> Terminal[Status: Resolved]
    
    %% ========================================
    %% 8. TERMINAL STATE & FAQ CREATION
    %% ========================================
    Terminal --> CheckRole{Resolver Role?}
    
    CheckRole -- "Admin" --> AdminAddFAQ{Click 'Add to FAQ'?}
    AdminAddFAQ -- "Yes" --> CreateFAQ[New Knowledge Base Entry Created]
    AdminAddFAQ -- "No" --> End[Flow Complete]
    
    CheckRole -- "Moderator" --> ModSuggestFAQ{Click 'Suggest FAQ'?}
    ModSuggestFAQ -- "Yes" --> ModSuggestQ[Admin: Moderator Suggested Queue]
    ModSuggestFAQ -- "No" --> End
    
    ModSuggestQ --> AdminFinalReview{Admin Final Review}
    AdminFinalReview -- "Approve" --> CreateFAQ
    AdminFinalReview -- "Dismiss" --> End
Loading

LLM Model Fallback

Gemini Models (in order):

Model Use Case
gemini-3.5-flash Default - text, multimodal, agentic tasks
gemini-3.1-pro-preview Complex reasoning, advanced coding
gemini-3.1-flash-lite Cost-efficient, high-frequency, simple tasks
gemini-2.5-flash Legacy stable
gemini-2.5-pro Legacy heavy-lifter

Groq Models (free tier, in order):

Model Use Case
llama-3.3-70b-versatile Summarization, complex logic, deep reasoning
llama-3.1-8b-instant High-volume, quick chat, basic tasks
llama-4-scout-17b Multimodal (images!), 128k context
qwen3-32b Coding, multilingual reasoning
gpt-oss-120b Heavy-duty step-by-step reasoning
gpt-oss-20b Lighter reasoning tasks

LLM Response Rules:

  • No emojis
  • No special formatting (bold, italics, #, *)
  • Plain text only
  • Concise, short answers
  • Max 2000 output tokens

Documentation Directory

Document Description
Query App.pdf Minimum Viable Product (MVP) specifications and initial requirements
transcript.pdf Team discussion and brainstorming transcript
product.md Complete product file that combines all the markdown files
context.md Complete project context, resolved issues, and development logs
./docs/workflow_chart.md End-to-end user journey and system workflow Mermaid flowchart
./docs/FEATURES.md Complete feature breakdown with flagship highlights
./docs/setup_guide.md Installation, configuration, and startup instructions
./docs/architecture.md System architecture, React/Vite, Express routing, Socket.IO
./docs/representation.md System flow charts and state machine visual representations
./docs/api_docs.md REST API endpoint reference with request/response formats
./docs/database_schema.md Mongoose model reference with ObjectId relationships

Quick Start

# Backend
cd backend
npm install
npm run dev

# Frontend (new terminal)
cd frontend
npm install
npm run dev

For instructions on how to share your local environment for internet testing using Ngrok, see the Setup Guide.

Environment Variables

Backend (.env)

PORT=5000
MONGO_URI=mongodb+srv://<user>:<pass>@<cluster>/faq_escalation
JWT_SECRET=your-secret-key
GEMINI_API_KEY=your-gemini-api-key
GROQ_API_KEY=your-groq-api-key
CLIENT_URL=http://localhost:5173
NODE_ENV=development

Frontend (.env)

VITE_API_URL=http://localhost:5000/api

Test Accounts

Pattern: {role}{number}@query.in / {Role}{number}@123

Role Email Password
Admin admin@query.in Admin1@123
Moderator mod1@query.in Mod1@123
Moderator mod2@query.in Mod2@123
Intern intern1@query.in Intern1@123
Intern intern2@query.in Intern2@123
Intern intern3@query.in Intern3@123
Intern intern4@query.in Intern4@123
Intern intern5@query.in Intern5@123
Intern intern6@query.in Intern6@123
Intern intern7@query.in Intern7@123
Intern intern8@query.in Intern8@123
Intern intern9@query.in Intern9@123
Intern intern10@query.in Intern10@123

Database Seeding (Demo Data)

To quickly populate the database with realistic demo data (users, queries, responses, announcements, etc.) based on the VINS internship workflow, run the seed script:

cd backend
npm run seed

Warning: This will delete all existing data in your database except for the faqs collection.

Analytics Tracking

All query resolutions are tracked with ResolutionType:

Type Description
AUTO_COMPLETE Resolved via auto-complete suggestion
RAG_RESOLVED RAG found answer, user upvoted
RAG_DOWNVOTED RAG answer downvoted, triggers LLM
LLM_RESOLVED LLM answered (Gemini or Groq), user upvoted
LLM_DOWNVOTED LLM answer downvoted, triggers peer escalation
ESCALATED LLM failed, sent to peer queue
SPAM_BLOCKED Similar query already in queue
CAP_BLOCKED 5 active queries reached
PEER_APPROVED Peer answer approved by admin/moderator
ADMIN_OVERRIDE Admin resolved with own answer
MODERATOR_OVERRIDE Moderator resolved with own answer

Announcement Priority System

Announcements support three priority levels with color-coded badges:

Priority Badge Color Description
high Red (#DC2626) Critical announcements requiring immediate attention
medium Yellow (#FFD000) Standard announcements
low Dark Green (#166534) Informational announcements

User Roles:

  • Admin: Can create announcements with priority levels at /admin/announcement
  • Moderator: Can view announcements with priority at /moderator/announcements
  • Intern: Can view announcements at /intern/announcements

Recent Fixes

Click to expand all recent bug fixes and updates
# Issue Fix
20 MyEscalations socket connection failed Added VITE_API_URL fallback before .replace()
21 Sweeper edge case Fixed responseCount <= 4 to use MAX_PEER_RESPONSES constant
22 Ambiguous 3-strike notification Intern now notified when query marked ambiguous
23 createFAQFromQuery stub Now actually creates FAQ from approved response
24 Missing Stagnant Queue Added 6th section in Admin Resolution Hub
25 AskAI generic error message Now shows actual backend error (e.g., "Escalation blocked: You have 5 unresolved queries.")
26 No way to clear test escalation data Added POST /api/admin/clear-all-data endpoint
27 Race condition in submitAnswer Atomic findOneAndUpdate with $expr checks responses.length < 5 DURING update
28 N+1 query in sweeper Aggregation pipeline + updateMany instead of for-loop with sequential queries
29 Incorrect telemetry logging synthesizeWithGemini/Grok now return { answer, model } instead of just answer
30 ProtectedRoute redirected to /login Login form embedded on Landing page at /, redirect now to /
31 ViewFAQs markdown not rendering Added react-markdown for proper rendering
32 ViewFAQs missing status badges Added "AI Generated", "Peer Answered", "Verified by Admin" badges
33 ViewFAQs auto-expand on load Removed auto-expand, categories start collapsed
34 Peer queue empty after first answer getPeerQueue now queries status: { $in: ['Pending', 'Peer Answered'] }
35 Intern who answered sees own response in queue Added exclusion for queries user already answered
36 Submit answer rejected for Peer Answered status Atomic update now matches both 'Pending' and 'Peer Answered' status
37 Notifications not stored before client response Moved await createNotification before res.json() in all controllers
38 MyEscalations rating UI - can rate multiple times "Rate this response" button only shows if rating === null, added rater_note field
39 4-star rating locks query immediately Changed MIN_HIGH_RATING to 5; 4 stars = Highly-Rated Queue (not locked)
40 Ambiguous marked query still visible in peer queue Added ambiguous_marked_by filter to exclude queries user marked ambiguous
41 3-strike ambiguous query shows "Pending" status on MyEscalations Added query_resolved socket emit when query becomes Ambiguous
46 No warning system for intern misuse Added warning_count and is_disabled to User model, warnIntern endpoint, Spoiled Users page
47 Failed to send warning (500 error) Added 'intern_warning' to Notification type enum
48 MyEscalations shows "Resolved" instead of "Approved" Both peer_approved and admin_override show "Approved" badge
49 Sidebar shows only current page nav items Created centralized navConfig.jsx, DashboardLayout auto-detects nav items by user role
50 Intern dashboard stats incorrect Active queries showed all queries not just user's, peer responses included skipped/ambiguous
51 Ask AI page input limitations Single-line input couldn't handle multiline questions; "Get Answer" button separate from input
52 Auto-complete dropdown not closing on Enter Enter key didn't close suggestions
53 Thumbs up/down icons improper Old SVG paths were broken/not proper
54 Browse FAQs button had no border Button border-white made it invisible on black card
55 Question mark icon not centered Icon was slightly off-center
56 Ask AI and Browse FAQs buttons lacked hover effect No visual feedback on hover
57 Multiple pages lacked hover effects Cards, buttons, inputs felt static
58 Read-only stars shown when not rated yet View-only stars displayed for unrated responses
59 Suggestions dropdown stays open after submit Debounced search could fire after submit
60 Escalated/Resolved cards had yellow checkmark and button Color scheme inconsistent with success state
61 Star ratings and status badges had inconsistent colors text-yellow-600 hardcoded, no color-coded status
62 Separate User Registration, User Management, and Spoiled Users pages Three different pages for related functionality
63 Pending Resolution showed all responses Low-rated responses (1-3★) were visible in Pending Resolution section
64 Low-Rated queue showed mixed queries Queries with some high ratings were shown in Low-Rated queue
65 "Stagnant" category misleading name and criteria Named "Stagnant (0 answers)" but new criteria is different
66 "Unanswered" category redundant Unanswered and Stagnant were overlapping/confusing
67 Archive section showed all responses When viewing resolved queries in Archive, all responses were shown instead of just approved
68 "Add to FAQ Database" too basic Simple confirm() dialog didn't allow customization of tags, keywords, priority, category
69 Category dropdown hardcoded Category list was hardcoded in frontend instead of using existing database categories
75 Show password toggle missing No way to see password while typing
76 Login page refreshes on wrong password 401 interceptor redirected to /login on all 401 errors including login attempts
77 Demo credentials visible on login card Security risk - credentials shown publicly
78 Login card missing border Explore FAQs card had border but Login card didn't
79 Moderator response shown as "Admin" in intern's MyEscalations Backend didn't populate resolved_by for admin/moderator approval
80 Duplicate "Approved" badge on responses Redundant badge showing for approved responses
82 peer_note not visible in AdminResolveHub Response detail panel didn't show internal note
83 Announcement priority missing No way to set urgency level for announcements
84 Admin dropdown included Admin role Only one admin should exist per application
85 Moderator suggestion didn't show sender Admin couldn't see which moderator suggested FAQ
86 rater_note not visible in admin query views Admin couldn't see intern's review note when approving responses
87 Moderator Suggested list missing "From" field Admin couldn't identify moderator from query list, only in detail panel
88 Query Monitor still in moderator dashboard Query Monitor route and card still existed after removal attempt
89 Stagnant queries with 0 responses not appearing in Stagnant tab Stagnant filter excluded queries with 0 responses
90 Similar query blocking doesn't notify interested interns When intern A's similar query is blocked, they aren't notified when intern B's query is resolved
91 Announcements page not dynamic Announcements page only fetched on mount, didn't show new announcements without refresh
92 Moderator suggested query not removed after FAQ creation After adding moderator suggestion to FAQ database, it remained in "Moderator Suggested" list
93 AdminResolveHub onClose ReferenceError onClose called in onSuggestionDismissed/onSuggestionApproved but wasn't in scope
94 AdminFaqEditor missing search bar No way to search through FAQ entries
95 AdminFaqEditor category hardcoded Category input was text field, not a dropdown
96 Own escalation deletion not allowed Interns could not delete their own pending queries
97 Cascading deletion incomplete on escalation delete SimilarQueryInterest and Notification records left orphaned when escalation deleted
98 Deletion UI missing immediate feedback UI didn't update across connected clients after deletion
99 No timestamp display on escalation cards Date only shown, not time
100 Cannot remove warnings from user Admin could not reset warning_count
101 Disabled/inactive users not logged out immediately Account disabled but session continued until manual logout
102 Skipped queries reappear after refresh skipQuery didn't persist skip state, queries reappeared after page refresh
103 No Edit User option in User Management Admin could not edit user email or role
104 No Remove User option in User Management Admin could not permanently delete user accounts
105 Bulk JSON Upload not functional Clicking Bulk JSON Upload tab did nothing
106 AI Suggestions card and page still in admin dashboard Navigation still showed AI Suggestions after removal attempt
107 Announcements page missing count No total count displayed on All Announcements card
112 Announcements page missing timestamp No creation time displayed on announcement cards
113 Suggestion chips persist after submit Auto-complete suggestions stayed visible after response generated
114 Global search bar cluttering header Search bar at top of every page added unnecessary space
115 Notification/user badge aligned left Elements showed on left side of header instead of right
116 Archive section didn't show resolver info Admin/Moderator couldn't identify who resolved a query in Archive
117 Query text overflowing in Query Management Long queries overflow and show "..." instead of wrapping
118 No delete button on query cards Could only delete from ambiguous section detail panel
119 Missing timestamps on all query cards Timestamps only shown for archive/pending/low_rated sections
120 High-impact actions lacked confirmation Accidental clicks could deactivate/remove users or escalate queries
121 Similar questions escalate instead of showing resolved answer When intern asks similar question to resolved query, system created new escalation instead of showing existing resolution
122 Sidebar scrolls away on scroll When scrolling content in dashboard, sidebar scrolls up and disappears
123 Admin stat cards not clickable Total Users, Pending Queries, Resolved Today, Announcements stat cards on Admin dashboard didn't navigate anywhere
124 Moderator dashboard had "New Today" and "Announcements" stat cards These cards were redundant and of no use
125 "Resolve Hub" naming inconsistent Moderator dashboard showed "Resolve Hub" while admin called it "Query Management"
126 Moderator "View All Notifications" didn't work Clicking "View All notifications" in bell dropdown redirected to intern page which wasn't accessible for moderator
127 Notifications in moderator sidebar Moderator sidebar had a "Notifications" nav item that was unnecessary
128 Analytics charts missing percentages Charts showed counts but not percentages in tooltips and labels
129 Resolution distribution chart labels overflowing Small percentage slices had labels pointing outside the chart
130 Bottleneck analysis pie chart labels Floating labels next to pie slices were hard to read
131 Analytics charts clipped/cut off Charts weren't sizing dynamically, edges/labels/legends cut off
132 AI Helpfulness Rate inaccurate Downvotes not tracked separately - ragDownvotes counted escalated queries, not actual downvotes
133 Dashboard stats appear statically Numbers just pop in without animation on load/refresh
134 Peer queue skip shows wrong message When last query is skipped, message says "no more queries" but user can still answer

Notification System

Hybrid real-time + MongoDB persistence model for instant and offline alerts.

Type Trigger Recipient
peer_answer Peer submits answer Query author (intern)
query_resolved Admin resolves OR query marked ambiguous Query author (intern)
admin_alert NoFaq hits 10 occurrences All admins
announcement Admin creates broadcast All interns
faq_added Admin adds new FAQ All interns
intern_warning Admin sends warning to intern for misuse Targeted intern

Components:

  • NotificationBell - Top bar bell icon with unread badge and dropdown
  • Toast - Slide-in pop-up from bottom-right (auto-dismiss 5s)
  • NotificationContext - Socket.IO client + state management

Real-time Events:

  • new_notification - Broadcast to user room
  • yellow_alert - Broadcast to admin room when NoFaq hits threshold
  • query_resolved - Intern notified when their query is resolved
  • new_peer_answer - Intern notified when peer answers their query

Warning & Credibility System

Admins/Moderators can send warnings to interns from any query detail panel.

Feature Description
warning_count User field (default: 0, max: 5)
is_disabled Auto-enabled when warning_count >= 5
Login Block Disabled users cannot log in (403 error)
Spoiled Users Page /admin/spoiled-users lists all users with warnings
Warning Badge Query detail panels show warning count next to intern email
Warning Banner MyEscalations page shows warning count if user has warnings

Warning Flow:

  1. Admin clicks "Send Warning" in query detail panel
  2. Modal appears with optional warning message
  3. On submit: warnIntern() increments warning_count
  4. If warning_count >= 5: is_disabled = true, user cannot log in
  5. intern_warning notification sent to intern

Admin Dashboard Pages

The Admin Dashboard now uses a page-based structure with sidebar navigation:

Page Route Purpose
Dashboard /admin Overview with navigation cards (5 cards - User Management, Announcements, FAQ Editor, Query Management, Analytics)
User Management /admin/users Combined: Registration (Single + Bulk CSV), User list with Edit/Remove/Activate/Remove Warnings options, warnings display
Announcements /admin/announcement Publish announcements with total count display
FAQ Editor /admin/faqs FAQ CRUD operations
Query Management /admin/resolve Resolution queue (includes Pending Resolution, Ambiguous, Stagnant, Low-Rated, Archive, Moderator Suggested)
Analytics /admin/analytics AI performance comparison, bottleneck analysis, and human intervention metrics with visualizations

Note: AI Suggestions (FAQ gap suggestions) has been removed from the admin dashboard and navigation.

Moderator Dashboard Pages

Page Route Purpose
Dashboard /moderator Overview with navigation cards
Announcements /moderator/announcements View announcements with priority indicators
Resolve Hub /moderator/resolve Resolution queue (includes Pending Resolution, Stagnant, Low-Rated, Archive)

6-Section Admin Resolution Hub

The Admin Dashboard presents 6 sections for managing escalated queries:

Section Condition
Pending Resolution High-rated queries (rating >= 4), excludes Ambiguous and Resolved. Only 4-5★ responses shown, sorted 5★ first
Ambiguous Queries Queries marked unclear by 3 peers (3-strike rule), can delete these
Stagnant (Locked, 24h+) Queries with 1-4 low-rated responses (all 1-3★), created 24+ hours ago
Low-Rated Queries with 5+ responses ALL rated < 4 stars. All responses shown (sorted 3★→1★) with Approve button
Archive status = 'Resolved'
Moderator Suggested Pending FAQ suggestions from moderators. Admin can Add to FAQ or Dismiss

FAQ Creation Bridge: Admin can click "+ Add to FAQ Database" on any resolved query to create a permanent FAQ entry.

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