Plugin for Payload-powered sites
New documents in chosen collections, such as contact forms and feedback, become DeskCrew support tickets through one afterChange hook per collection.
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Turn new documents in your Payload collections into DeskCrew support tickets. List the collections your forms write to (a contact form, feedback, support requests) and every created document lands in your DeskCrew inbox with the sender's name, email and message.
DeskCrew is an AI-powered helpdesk: a support widget for your site, AI answers grounded in your knowledge base, a human approval step before anything sends, and every conversation as a ticket. You need a free DeskCrew account: https://deskcrew.io/signup
npm install payload-plugin-deskcrew
In your Payload config:
import { buildConfig } from 'payload'
import { deskcrewPlugin } from 'payload-plugin-deskcrew'
export default buildConfig({
// ...
plugins: [
deskcrewPlugin({
widgetKey: process.env.DESKCREW_WIDGET_KEY, // pub_... from Dashboard → Install
siteUrl: 'https://www.example.com', // the site your widget runs on
ticketSources: [
{
slug: 'contact-submissions',
fields: { name: 'name', email: 'email', message: 'message' },
},
],
}),
],
})Each document created in a listed collection becomes a ticket. Documents without an email or a message are skipped, sending never blocks the create, and the plugin changes nothing else in your config (one afterChange hook per listed collection, appended after your own).
The widget itself lives in the site that renders your content. Add one script tag there, or use the package for your frontend framework: https://deskcrew.io/integrations
Only the mapped name, email and message, with your public widget key, to https://deskcrew.io/api/widget/submit, using siteUrl as the request origin. Nothing else leaves your project. Terms: https://deskcrew.io/terms. Privacy: https://deskcrew.io/privacy.
MIT