An advanced customer support automation system powered by multiple specialized AI agents working in sequence to deliver accurate, contextual, and conversational support.
Combines semantic search, classification, and response generation to create a scalable support solution.
- 🧠 Multi-agent pipeline:
- Retrieval Agent → fetches relevant knowledge
- Classification Agent → identifies intent/query type
- Response Agent → crafts final response
- 🔍 Semantic search using FAISS vector database
- 📂 Knowledge base support (FAQs, JSON datasets, documents)
- ⚡ Context-aware response generation via LLMs
- 🎨 Interactive dashboard with Streamlit
- 🛠 Configurable and extensible for new support domains
- Core Framework: Python
- Orchestration: LangChain
- Vector DB: FAISS
- Frontend: Streamlit
- Data: JSON/PKL datasets, FAISS index
- LLM Integration: OpenAI (or other pluggable providers)
