feat: add documentation for support options

docs.json

@@ -220,9 +220,10 @@
             ]
           },
           {
-            "group": "Troubleshooting",
+            "group": "Technical support",
             "pages": [
-              "troubleshooting"
+              "troubleshooting",
+              "support"
             ]
           }
         ]

support.mdx

@@ -0,0 +1,40 @@
+---
+title: "Support options"
+description: "Learn about available support options"
+---
+
+<Note>
+For paid support options, the first month is non-refundable. Subsequent cancellation is possible and pro-rated based on daily usage.
+</Note>
+
+## Dedicated support (Slack)
+
+This paid option provides dedicated priority access to Blaxel's support team. Support is provided via a direct Slack channel which is monitored by Blaxel engineers. Renews monthly.
+
+Dedicated support is charged at the higher of (a) the [monthly minimum price](https://blaxel.ai/pricing) or (b) 10% of the account's previous month's compute usage.
+
+For example, assuming the monthly minimum price is US$ 1600, the following table explains the charges for different levels of compute usage:
+
+| Previous month's compute usage (US$) | Amount charged in current month (US$) |
+|---|---|
+| 12000 | 1600 |
+| 16000 | 1600 |
+| 18500 | 1850 |
+
+## Standard support (email)
+
+This paid option provides private email support with 24-hour response time during business hours. Renews monthly.
+
+Standard support is charged at the higher of (a) the [monthly minimum price](https://blaxel.ai/pricing) or (b) 3% of the account's previous month's compute usage.
+
+For example, assuming the monthly minimum price is US$ 800, the following table explains the charges for different levels of compute usage:
+
+| Previous month's compute usage (US$) | Amount charged in current month (US$) |
+|---|---|
+| 10000 | 800 |
+| 20000 | 800 |
+| 30000 | 900 |
+
+## Community support
+
+All Blaxel users have access to free community support on a "best effort" basis via Discord. To access this support option, [join our Discord](https://discord.gg/enAfyZFWHW) and post a message in the #help channel.