-
Notifications
You must be signed in to change notification settings - Fork 3
Home
FreeITSM is an open-source, comprehensive web-based IT Service Management (ITSM) platform with 19 integrated modules covering everything a small-to-mid IT team needs to run a service desk. Now multi-lingual — native i18n with 20 starter locales spanning Europe (English, French, German, Spanish, Brazilian Portuguese, Dutch, Italian, Polish, Russian), South Africa (Afrikaans), South Asia (Hindi, Bengali, Tamil, Telugu, Marathi, Kannada, Malayalam, Gujarati, Punjabi), and Indonesia. See Architecture → i18n.
🌐 Website: freeitsm.co.uk 📦 Repository: github.com/edmozley/freeitsm 📜 Licence: MIT
- 🚀 Installation — Docker or manual setup, prerequisites, configuration files
- 🏗️ Architecture — Technology stack, directory layout, shared components, i18n layer
- 🔐 Security — Encryption, MFA, password policies, brute-force protection
- 🧩 Browser Extension — Chrome/Edge Watchtower extension
- 🔌 API Reference — REST API endpoint summary
- 🌐 i18n — 20 languages; locale per analyst via System → Preferences; see Architecture → i18n
| Module | Purpose |
|---|---|
| Watchtower | Unified attention dashboard across all modules |
| Tickets | Outlook-style ticket inbox with email integration |
| Tasks | Kanban-style internal task management |
| Assets | IT asset register with vCenter and Intune sync |
| Knowledge | Rich-text articles with AI chat and vector search |
| Change Management | ITIL changes with CAB workflow and risk matrix |
| Calendar | Event calendar with categories and scheduling |
| Morning Checks | Daily RAG health checks with trend charts |
| Reporting | System logs, audit trails, and Intune analytics |
| Software | Software inventory, dashboards, and licence management |
| Forms | Dynamic form builder with AI assist |
| Contracts | Supplier and contract lifecycle + RFP Builder |
| Service Status | Service health dashboard with incident tracking |
| Self-Service Portal | End-user portal for ticket submission |
| LMS | SCORM course player with learning groups |
| Process Mapper | Flowchart builder with swimlanes, groups, and Mermaid export |
| CMDB | Configuration Management Database with relationships and AI |
| Network Mapper | Visual architecture diagrams bound to the CMDB |
| System | Encryption, module access, demo data |
A full screenshot tour is available on the project website: freeitsm.co.uk/screenshots.html
FreeITSM is actively developed by a single maintainer (@edmozley). New features and fixes ship continuously — see the CHANGELOG on the main repository for the full history, and the Updates page on the website for published releases.
- ⭐ Star the repo if you find it useful — it genuinely helps with discoverability
- 🐛 Bug reports & feature requests via GitHub Issues
- 💬 Discussion — mention it on Reddit, Hacker News, Spiceworks, LinkedIn wherever IT pros hang out
FreeITSM — an open-source IT Service Management platform · github.com/edmozley/freeitsm · MIT licence