fix: Use correct parent-child endpoint for TicketNotes (fixes 404 error)#1
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aybouzaglou wants to merge 1 commit into
Open
fix: Use correct parent-child endpoint for TicketNotes (fixes 404 error)#1aybouzaglou wants to merge 1 commit into
aybouzaglou wants to merge 1 commit into
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The Autotask REST API requires TicketNotes to be created using a
parent-child URL pattern (/Tickets/{id}/Notes), not a standalone
endpoint (/TicketNotes).
Changes:
- Changed endpoint from POST /TicketNotes to POST /Tickets/{id}/Notes
- Removed ticketID from payload (now in URL path)
- Updated docstrings to reflect correct endpoint pattern
This fixes HTTP 404 errors when attempting to create ticket notes.
Tested against Autotask instance ww14.autotask.net.
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Summary
Fixes the
autotask_create_ticket_notetool which was returning 404 errors when attempting to create ticket notes.Problem
The Autotask REST API requires TicketNotes to be created using a parent-child URL pattern (
/Tickets/{id}/Notes), not a standalone endpoint (/TicketNotes). The current implementation was using the incorrect endpoint, causing all note creation attempts to fail with HTTP 404.Changes
POST /TicketNotestoPOST /Tickets/{ticket_id}/NotesticketIDfrom request payload (now specified in URL path)autotask_update_ticket_status_with_notehelperTesting
Tested against Autotask instance (ww14.autotask.net):
Related
This fix aligns with Autotask REST API documentation on child collection access URLs.