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fix: Use correct parent-child endpoint for TicketNotes (fixes 404 error) #1

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fix: Use correct parent-child endpoint for TicketNotes (fixes 404 error) #1

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9 changes: 4 additions & 5 deletions autotask_mcp.py
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Original file line number Diff line number Diff line change
Expand Up @@ -7,7 +7,7 @@

Key Features:
- Ticket CRUD operations
- TicketNotes creation (proper endpoint: /TicketNotes)
- TicketNotes creation (proper endpoint: /Tickets/{id}/Notes)
- TimeEntries creation (proper endpoint: /TimeEntries)
- Company and Contact search
- Resource lookup
Expand Down Expand Up @@ -411,7 +411,7 @@ async def autotask_create_ticket_note(params: CreateTicketNoteInput) -> str:
"""
Create a note on a ticket in Autotask.

Uses the /TicketNotes endpoint (not /Tickets/{id}/Notes).
Uses the /Tickets/{id}/Notes endpoint (parent-child pattern).

Required fields:
- ticketId: The ticket to add the note to
Expand All @@ -433,7 +433,6 @@ async def autotask_create_ticket_note(params: CreateTicketNoteInput) -> str:
Use autotask_get_picklist_values to get exact values for your instance.
"""
note_data = {
"ticketID": params.ticket_id,
"description": params.description,
"noteType": params.note_type,
"publish": params.publish,
Expand All @@ -442,7 +441,7 @@ async def autotask_create_ticket_note(params: CreateTicketNoteInput) -> str:
if params.title:
note_data["title"] = params.title

result = _make_request("POST", "TicketNotes", data=note_data)
result = _make_request("POST", f"Tickets/{params.ticket_id}/Notes", data=note_data)

if "error" in result:
return f"Error creating ticket note: {result['error']}\nDetails: {result.get('response_text', 'No details')}\n\nRequest data:\n{json.dumps(note_data, indent=2)}"
Expand Down Expand Up @@ -778,7 +777,7 @@ async def autotask_update_ticket_status_with_note(params: UpdateTicketStatusAndN
"noteType": params.note_type,
"publish": params.publish,
}
note_result = _make_request("POST", "TicketNotes", data=note_data)
note_result = _make_request("POST", f"Tickets/{params.ticket_id}/Notes", data=note_data)

if "error" in note_result:
results.append(f"❌ Note creation failed: {note_result['error']}\nDetails: {note_result.get('response_text', 'No details')}")
Expand Down