A workflow playbook for reducing onboarding friction and preventing early‑stage support failures.
Enterprise AI support ops dashboard — ticket triage, API health monitoring, observability
A comprehensive guide to customer support operations, escalation handling, SLA compliance and ticket management
AI-governed support triage pipeline: confidence-threshold routing, human-in-the-loop queue, hallucination-gated auto-resolution, full audit trail, and cost telemetry. Built in one day for $0.75.
End-to-end HubSpot CRM implementation showcasing CRM configuration, data migration, pipeline design, and reporting using HubSpot Free.
Sanitized support-operations portfolio showing triage, escalation design, QA coverage, and a lightweight AI triage evaluation workflow
A comprehensive guide to mapping customer journeys across fintech, telecom and BPO support environments
Interactive dashboard uncovering ticket trends, SLA performance and backlog risks in customer support operations using Tableau and Excel.
A knowledge base covering common fintech customer support scenarios, KYC troubleshooting, transaction issues and account management
A collection of customer service case studies covering escalation handling, operational efficiency and agent onboarding
AI powered support workflow tool that matches tickets to documentation, drafts responses, and publishes KB articles to Notion via Claude API and Cloudflare Workers.
Support operations intelligence platform for SLA monitoring, breach prediction, risk scoring, and ticket prioritization.
A Streamlit-based B2B customer support operations simulator for ticket management, SLA tracking, escalation workflows, subscription support, loyalty benefits, and membership operations.
GitHub Action for SLA policy triage from GitHub Issues with optional Zendesk CSV fallback, escalation routing, and recurring support queue handoff workflows
Prioritize your most valuable customers automatically with this n8n workflow automation. It detects VIP Zendesk tickets, creates AI-powered summaries, alerts available agents in Slack, and bundles non-VIP tickets into a single email digest for faster support and efficient ticket management.
AI-assisted helpdesk platform with ticket triage, grounded support guidance, rewrite tools, feedback capture, and analytics.
A library of Standard Operating Procedures for customer support operations across BPO, Fintech and Telecom environments
Next.js support operations workbench for scoped AI-assisted changes, testing, validation, and review.
n8n workflow for AI-based support ticket escalation risk detection, scoring, and routing
Reference implementation for support queue monitoring, SLA-risk triage and AI-to-human handoffs.
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