Local LLM helpdesk agent for VFX infrastructure with n8n, FastAPI, safe tool calling, and reproducible evaluation
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Jul 26, 2026 - Python
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helpdesk-automation
Here are 6 public repositories matching this topic...
Production-ready RAG-grounded IT support agent: confidence-based escalation, 15-pattern injection detection, PII guardrails, Prometheus + Grafana observability. Azure OpenAI + AI Search.
python docker grafana prometheus rag fastapi azure-openai langchain azure-ai-search helpdesk-automation
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Jul 15, 2026 - Python
OpsAI (Operational AI) is an intelligent IT support automation platform that uses AI to automatically categorize tickets, suggest solutions, and route requests to the right teams. Built with advanced NLP and machine learning technologies, it integrates with Jira, Slack, and Freshdesk to streamline operational workflows and improve response times.
nlp docker machine-learning grafana transformers prometheus slack-bot freshdesk lora peft fastapi huggingface sentence-transformers helpdesk-automation
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Aug 13, 2025 - Python
Customer operations automation for reservation-driven businesses: AI-assisted ticket triage, availability sync, support quality checks, and staff rostering. Single-tenant, self-hosted, .NET 10.
csharp dotnet postgresql domain-driven-design customer-support self-hosted clean-architecture entity-framework-core freshdesk bookings ticket-triage helpdesk-automation
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Jul 22, 2026 - C#
AI-powered ticket triage system built in n8n - Gemini classification, explicit category-to-team routing rules, and a fallback-model pattern for reliability.
customer-support airtable gmail-api workflow-automation n8n ticket-classification ai-automation llm prompt-engineering google-gemini ticket-triage helpdesk-automation
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Jul 26, 2026
GitHub Action for SLA policy triage from GitHub Issues with optional Zendesk CSV fallback, escalation routing, and recurring support queue handoff workflows
zendesk customer-support github-issues sla github-actions github-action sla-policy support-operations helpdesk-automation issue-triage triage-automation zendesk-integration sla-triage github-action-marketplace zendesk-github-action helpdesk-github-action customer-support-github-action ticket-triage-github-action support-sla recurring-support-workflow
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Mar 2, 2026 - TypeScript
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